fix problems on TVBAnywhere North America (EN) [iphone]

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TVBAnywhere North America (EN)
Info:
company: TVB (USA) Inc.
: http://www.encoretvb.com
: www.encoretvb.com
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Settings issue

TVBAnywhere North America (EN) does not remember last watched episode

Fix: Manually note the last episode you watched. You can use a notes app to keep track of your progress until the app implements a feature to rem... ⇲
 
Customization issue

Separate language versions instead of a language option

Fix: Look for a settings option within the app that allows you to select your preferred language for subtitles or audio. If not available, consid... ⇲

No recently watched or continue watching feature

Fix: Manually track your watched episodes using a notes app or a dedicated tracking app until this feature is implemented. OR Check if there i... ⇲
 
Updates issue

6.5 months behind in software updates

Fix: Regularly check the App Store for updates and install them as soon as they are available to ensure you have the latest features and fixes.... ⇲
 
Compatibility issue

Does not support device notch

Fix: Adjust your device settings to change the display settings. Go to Settings > Display & Brightness and see if there are options to adjust the... ⇲

No Chromecast support

Fix: Look for alternative casting options within the app settings or use a different streaming service that supports Chromecast. OR Consider u... ⇲

Inconsistent content availability across devices

Fix: Log out and log back into the app on the affected device to refresh the content library. OR Check for updates on all devices to ensure th... ⇲
 
Ads issue

Too many ads

Fix: Consider using an ad-blocking app if available for your device, or look for subscription options within the app that may reduce or eliminate... ⇲

Ads interrupt playback

Fix: Pause the video before the ad plays to minimize interruptions. This may help you regain control over playback after the ad. OR If possibl... ⇲

Ads play in the background after skipping

Fix: Try closing the app completely and reopening it to reset the ad playback. This may help stop background ads. OR Check for any app setting... ⇲

Inappropriate ad content

Fix: Adjust your ad preferences in the app settings if available, or report the ad through the app if there is an option to do so. OR Consider... ⇲

Black screen after ads

Fix: Force close the app and reopen it to see if that resolves the black screen issue. OR Check for updates in the App Store, as this may be a... ⇲

Ads are excessive and intrusive

Fix: Consider using an ad-blocking app if available, or look for subscription options within the app that may reduce or eliminate ads. OR Try... ⇲
 
Audio issue

Audio issues with wired earphones

Fix: Check the connection of your earphones. Unplug and replug them to ensure a secure connection. Also, try using a different pair of earphones... ⇲

Audio goes out unexpectedly

Fix: Restart the app to see if that resolves the audio issue. If the problem persists, try restarting your device. OR Check the audio settings... ⇲

No volume on certain episodes

Fix: Check the volume settings on your device and within the app to ensure they are turned up. OR Try playing a different episode or video to... ⇲
 
Subtitles issue

Subtitles shift position during playback

Fix: Check the subtitle settings in the app. There may be options to adjust the subtitle position or size. OR Try restarting the app or your d... ⇲

English subtitles missing on certain devices

Fix: Check the subtitle settings in the app to ensure English subtitles are enabled for the content you are watching. OR Try using a different... ⇲
 
Content issue

Missing classic dramas

Fix: Search for classic dramas on alternative streaming platforms that may have the content you are looking for. OR Check if the app has a 'Re... ⇲

Disappearing titles mid-series

Fix: Keep a personal log of the series you are watching to track any changes in availability. OR Check for updates or announcements from the a... ⇲
 
Crashes issue

TVBAnywhere North America (EN) crashes or kicks users out

Fix: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files if needed. OR... ⇲
 
Bugs issue

Bugs causing playback issues

Fix: Clear the app cache if the option is available, or restart your device to refresh the app's performance. OR Check for app updates in the... ⇲
 
Freezing issue

TVBAnywhere North America (EN) freezes or becomes unresponsive

Fix: Force close the app by swiping it away in the app switcher and then reopen it to see if that resolves the issue. OR Restart your device t... ⇲
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 what users are saying
Good experience
39.8%

Bad experience
37.9%

Neutral
22.3%

~ from our NLP analysis of 103 combined software ratings.

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 Private Data TVBAnywhere North America (EN) collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Browsing History
    • Usage Data