fix problems on ParentSquare [iphone]

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ParentSquare
Info:
company: ParentSquare
: https://parentsquare.zendesk.com
: www.parentsquare.com
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UI issue

Complex navigation for parents

Fix: 1. Familiarize yourself with the app layout by exploring each section. Spend a few minutes navigating through the tabs to understand where e... ⇲
 
Messages issue

Inability to message specific teachers directly

Fix: 1. Check if the app has a 'Contact' or 'Directory' feature that lists teachers. If available, use that to find their contact information. 2... ⇲

No central location for messages from multiple buildings

Fix: 1. Use the search function to look for messages from different buildings. This can help you find specific communications without needing a c... ⇲
 
Account issue

Issues with account access and logins

Fix: 1. Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Difficulty removing students from accounts

Fix: 1. Navigate to your account settings within the app. Look for a section labeled 'Manage Students' or 'Account Settings'. 2. Follow the prom... ⇲

Difficulty in adding parents/students to the system

Fix: 1. Ensure you are following the correct procedure for adding users as outlined in the app’s help section. 2. Double-check that you have the... ⇲
 
Syncing issue

Importing incorrect contact information

Fix: 1. Check the contact information you provided during the import process for any errors. If incorrect, manually edit the contact details in y... ⇲
 
Support issue

Lack of customer support response

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. If you need to contact support, try using multiple channels... ⇲

Lack of user-friendly guides for new users

Fix: 1. Explore the app thoroughly to familiarize yourself with its features. Take notes on how to navigate and use different sections. 2. Creat... ⇲
 
Performance issue

Unstable app performance

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Restart... ⇲
 
Notifications issue

Repetitive and unnecessary notifications

Fix: 1. Go to Settings > Notifications > ParentSquare and customize your notification preferences. Turn off notifications for less important upda... ⇲

No indicator for new comments on posts

Fix: 1. Regularly check the posts you are interested in for updates. 2. Consider setting a reminder to check specific posts at certain times to... ⇲
 
Search issue

Hard to find information or search for posts

Fix: 1. Use the search bar within the app to enter keywords related to the information you are looking for. 2. Familiarize yourself with the cat... ⇲
 
Compatibility issue

Limited functionality on mobile app compared to web version

Fix: 1. Familiarize yourself with the features available on the mobile app and note which ones are missing. 2. Use the web version for tasks tha... ⇲
 
Features issue

Inability to track bus schedules

Fix: 1. Check if the app has a dedicated section for transportation or bus schedules. If not, consult your school’s website or contact the admini... ⇲

No option to post important news by parents

Fix: 1. Use the general messaging feature to communicate important news to the school administration, who can then share it with the community.... ⇲
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 what users are saying
Good experience
91.5%

Bad experience
5.7%

Neutral
2.8%

~ from our NLP analysis of 55,886 combined software ratings.

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 Private Data ParentSquare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics