fix problems on ATXSwims [iphone]

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—— Run into issues on ATXSwims? Get help pending when official support gets back to you!

ATXSwims
Info:
company: Flowbird Inc.
: https://www.austintexas.gov/department/pools-and-swimming
: www.austintexas.gov
Chat with our AI-based ATXSwims Support
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UI issue

Poorly designed for ticket purchases

Fix: 1. Familiarize yourself with the app's layout by exploring all sections. 2. If you find the ticket purchasing process cumbersome, take notes... ⇲

Too many unnecessary steps

Fix: 1. Review the ticket purchasing process and identify which steps seem redundant. 2. Create a simplified guide for yourself that outlines onl... ⇲
 
Payments issue

Does not accept ApplePay

Fix: 1. Check if your ApplePay is set up correctly by going to Settings > Wallet & Apple Pay. 2. Ensure that your payment cards are added and ver... ⇲

Cannot enter credit card upon first use

Fix: 1. Ensure that you are connected to a stable internet connection. 2. Try restarting the app and attempting to enter your credit card informa... ⇲

Max transaction limit too low

Fix: 1. If the transaction limit is a problem, consider making multiple smaller purchases instead of one large transaction. 2. Keep track of your... ⇲
 
Compatibility issue

Does not support Apple Wallet

Fix: 1. If the app does not support Apple Wallet, manually save your tickets by taking screenshots or saving confirmation emails. 2. Create a ded... ⇲

Incompatibility with iPhone 16 Pro and iOS 18

Fix: 1. Ensure that your iPhone is running the latest version of iOS 18. 2. Check for any updates for the ATXSwims app in the App Store and insta... ⇲
 
Account issue

Requires unnecessary account creation

Fix: 1. If you find account creation cumbersome, check if there is a guest checkout option available. 2. If not, consider using a password manage... ⇲

Password reset errors

Fix: 1. Ensure that you are entering the correct email address associated with your account. 2. Check your spam or junk folder for the password r... ⇲

Email validation fails

Fix: 1. Double-check the email address you are entering for any typos. 2. Ensure that you are using a valid email format (e.g., name@example.com)... ⇲
 
Freezing issue

ATXSwims freezes on loading screen

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. 2. Restart your iPhone to clear any t... ⇲
 
Login issue

Login issues and crashes

Fix: 1. Ensure you are entering the correct username and password. 2. If you have forgotten your password, use the password reset feature. 3. If... ⇲

Cannot paste password into login input

Fix: 1. Instead of pasting, try typing the password manually. 2. If you are using a password manager, ensure it is functioning correctly and try... ⇲
 
Gameplay issue

Limited to purchasing tickets for only one pool

Fix: 1. If the app restricts you to one pool, check if there are any settings or filters that can be adjusted to view other pools. 2. Explore the... ⇲
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 what users are saying
Good experience
94.9%

Bad experience
3.6%

Neutral
1.5%

~ from our NLP analysis of 1,291 combined software ratings.

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 Private Data ATXSwims collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics
    • Other Data