fix problems on Amwell [iphone]

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—— Run into issues on Amwell? Get help pending when official support gets back to you!

Amwell: Doctor Visits 24/7
Info:
company: American Well
: https://business.amwell.com/app-support/mobileappsupport/
: business.amwell.com
Chat with our AI-based Amwell Support
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Support issue

Inability to contact support for updates

Fix: 1. Use the in-app messaging feature: If available, navigate to the support or help section within the app to send a message directly to cust... ⇲

Delayed responses from customer service

Fix: 1. Use the in-app messaging feature: If available, send a message through the app for potentially quicker responses. 2. Check the FAQ secti... ⇲
 
Slow issue

Long wait times for appointments

Fix: 1. Try different times: If possible, check for appointment availability during off-peak hours, such as early mornings or late evenings, when... ⇲
 
Bugs issue

Provider cancellations without explanation

Fix: 1. Check your notifications: Ensure that you have notifications enabled for the app, as cancellations may be communicated through push notif... ⇲

Inconsistent appointment availability

Fix: 1. Refresh the app: Close the app and reopen it to refresh the appointment availability. 2. Check different providers: If your preferred pr... ⇲

Issues with prescription processing

Fix: 1. Verify your pharmacy information: Ensure that your preferred pharmacy is correctly listed in your profile settings. 2. Check for notific... ⇲
 
Customization issue

Limited communication options with providers

Fix: 1. Use the in-app messaging feature: If available, utilize the messaging option within the app to communicate with your provider directly.... ⇲
 
UI issue

Glitchy user interface

Fix: 1. Restart the app: Close the Amwell app completely and then reopen it. This can help resolve temporary glitches. 2. Clear app cache: Go to... ⇲

Confusing terminology used by providers

Fix: 1. Ask for clarification: If you encounter confusing terms during your appointment, do not hesitate to ask your provider to explain them in... ⇲
 
Search issue

Difficulty in finding therapists that accept insurance

Fix: 1. Use the insurance filter: When searching for therapists, use any available filters to specify your insurance provider to narrow down your... ⇲
 
Compatibility issue

Limited support for specific medical issues

Fix: 1. Use the search feature: Utilize the search function in the app to look for providers who specialize in your specific medical issue. 2. E... ⇲
 
Settings issue

Inability to reschedule appointments easily

Fix: 1. Use the app's rescheduling feature: If available, navigate to your appointment details and look for a reschedule option. 2. Log out and... ⇲

Lack of follow-up options after appointments

Fix: 1. Check the app for follow-up options: After your appointment, navigate to the appointment summary or notes section to see if there are any... ⇲
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 what users are saying
Good experience
98.0%

Bad experience
1.1%

Neutral
0.9%

~ from our NLP analysis of 46,267 combined software ratings.

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 Private Data Amwell collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • User Content
    • Diagnostics