fix problems on Trendyol [iphone]

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—— Run into issues on Trendyol? Get help pending when official support gets back to you!

Trendyol: Fashion & Trends
Info:
company: trendyol.com
: https://en.trendyol.com/yardim
: www.trendyol.com
Chat with our AI-based Trendyol Support
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Crashes issue
App crashes during use

Fix: First, ensure that your app is updated to the latest version. Go to the App Store, search for Trendyol, and check for updates. If an update... »»
 
Loading issue
Images not loading

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. If the issue persist... »»
 
Payments issue
Problems with return process

Fix: To initiate a return, go to your order history in the app and select the item you wish to return. Look for a 'Return' option and follow the... »»
Inability to use coin balance for payments

Fix: Check if your coin balance is sufficient for the purchase you are trying to make. If it is, ensure that you are selecting the correct paymen... »»
 
Support issue
Limited customer support response

Fix: If you are not receiving timely responses from customer support, try reaching out through multiple channels. Use the in-app chat feature, em... »»
Slow response to refund inquiries

Fix: If you are experiencing slow responses regarding refunds, ensure you have submitted all necessary information clearly. Provide order numbers... »»
No pickup service for returns

Fix: If there is no pickup service available for returns, check the app for the nearest drop-off locations. Use the app's map feature to find the... »»
 
Settings issue
Confusing currency selection

Fix: To change the currency, go to your account settings in the app. Look for a 'Currency' option and select your preferred currency. If this opt... »»
No option to change app language

Fix: If the app does not allow you to change the language, check your iPhone's language settings. Go to Settings > General > Language & Region, a... »»
 
Bugs issue
Poor product quality

Fix: If you receive a product that does not meet your quality expectations, document the issue with photos and details. Use the return process to... »»
Inconsistent sizing

Fix: To mitigate sizing issues, refer to the sizing chart provided in the app for each product. Measure yourself and compare your measurements to... »»
 
UI issue
Difficult navigation for non-Turkish speakers

Fix: If you are struggling to navigate the app, consider using a translation app on your phone to help translate text as you browse. Google Trans... »»
 
Search issue
Lack of search functionality with images

Fix: If you are unable to search using images, try using keywords related to the product you are looking for. Be as specific as possible to narro... »»
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 what users are saying
Good experience
93.6%

Bad experience
3.7%

Neutral
2.7%

~ from our NLP analysis of 66,070 combined software ratings.

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Level Shoes: Designer Footwear

 Private Data Trendyol collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics