A. 1. Verify your internet connection. A stable connection is necessary for messages to load properly. 2. Restart the app to refresh its processes. Close the app completely and then reopen it. 3. Check for app updates. An outdated app may have bugs that prevent messages from loading. 4. Clear the app cache to remove any corrupted data that might be causing the issue.

B. 5. If the problem continues, try uninstalling and reinstalling the app to reset its data and settings.