fix problems on DER SPIEGEL [iphone]

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—— Run into issues on DER SPIEGEL? Get help pending when official support gets back to you!

DER SPIEGEL - Nachrichten
Info:
company: DER SPIEGEL GmbH und Co. KG
: http://www.spiegel.de/app/support
: www.spiegel.de
Chat with our AI-based DER SPIEGEL Support
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Loading issue
DER SPIEGEL does not load the front page after reading articles

Fix: Try refreshing the app by pulling down on the screen to reload the content. This can often resolve loading issues. OR If refreshing does... ⇲
 
Customization issue
No bookmarking feature

Fix: As a workaround, you can take screenshots of articles you want to save for later. This allows you to keep a visual reference of the content.... ⇲
No history of recent articles

Fix: Check if the app has a 'Read Later' or 'Favorites' section that might serve a similar purpose. If not, you can manually keep track of articl... ⇲
 
UI issue
DER SPIEGEL feels like a web wrapper

Fix: Try clearing the app's cache. Go to your iPhone settings, find the DER SPIEGEL app, and look for an option to clear cache or data, if availa... ⇲
Too many webviews and cookie prompts

Fix: Check your app settings to see if there is an option to limit webviews or manage cookie settings. Adjusting these settings may reduce the nu... ⇲
Overly complex design

Fix: Take a moment to identify which features you use most often and focus on those. You can create a simplified routine for using the app based... ⇲
Navigation buttons are poorly placed

Fix: Try adjusting your grip on the device to make it easier to reach the navigation buttons. You can also use a stylus for more precise tapping.... ⇲
 
Screen issue
Pages go blank while reading articles

Fix: If pages go blank, try switching to airplane mode and then back to normal mode. This can help reset the connection and reload the content.... ⇲
 
Downloads issue
Lack of offline access to articles

Fix: Look for an option in the app settings that allows you to download articles for offline reading. If this feature is not available, consider... ⇲
 
Content issue
Missing articles compared to the old app

Fix: Check if there are filters or settings in the app that may be hiding certain articles. Adjust these settings to see if the missing content a... ⇲
Limited English content available

Fix: Check the app settings to see if there is an option to filter or display content in English. Adjust these settings to access more English ar... ⇲
 
Slow issue
Slow loading times for downloaded magazines

Fix: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage to check and free up space if necessar... ⇲
 
Compatibility issue
Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the app. Check for updates in the App Store on each device. OR Try uninstalling... ⇲
 
Bugs issue
Frequent error messages

Fix: Check your internet connection to ensure it is stable. A weak connection can lead to error messages. Try switching between Wi-Fi and cellula... ⇲
Buggy interface with frequent crashes

Fix: Make sure your app is updated to the latest version, as updates often include bug fixes. Go to the App Store and check for updates. OR If... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.7%

Bad experience
9.1%

Neutral
4.2%

~ from our NLP analysis of 2,429 combined software ratings.

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 Private Data DER SPIEGEL collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. SPIEGEL+ Monatsabo: $19.99 SPIEGEL+ Monatsabo
  2. SPIEGEL+ Monatsabo: $19.99 SPIEGEL+ Monatsabo
  3. Werbefrei lesen: $4.49 Werbefrei-lesen-Option
  4. SPIEGEL+ Monatsabo: $19.99 SPIEGEL+ Monatsabo