fix problems on San [iphone]

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Sanford
Info:
company: Sanford Health
: https://www.sanfordhealth.org/contact-us
: www.sanfordhealth.org
Chat with our AI-based San Support
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Network issue

Login issues with server communication

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. Try switching between Wi-Fi a... ⇲

San down frequently

Fix: 1. Check server status: Look for any announcements from Sanford regarding server maintenance or outages. This can often be found on their we... ⇲

San fails to communicate with server

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. Try switching between Wi-Fi a... ⇲
 
Account issue

Account disabled error after multiple logins

Fix: 1. Wait for a cooldown period: If your account is disabled due to multiple failed login attempts, wait for a specified period (usually 15-30... ⇲
 
Login issue

Frequent logouts

Fix: 1. Check app settings: Go to the app settings and look for any options related to session timeouts or automatic logouts. Adjust these settin... ⇲

Inconsistent login success

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. Try switching between Wi-Fi a... ⇲
 
UI issue

Tabs unresponsive

Fix: 1. Restart the app: Close the Sanford app completely and reopen it to refresh the interface. 2. Check for updates: Go to the App Store and... ⇲

Unoptimized for iPad display

Fix: 1. Use the iPhone app on iPad: Download the iPhone version of Sanford on your iPad and use it in compatibility mode. 2. Adjust display sett... ⇲
 
Camera issue

Cannot attach photos from iPhone library

Fix: 1. Check app permissions: Go to Settings > Privacy > Photos and ensure that Sanford has permission to access your photos. If not, enable it.... ⇲
 
Notifications issue

Missing push notifications for appointments

Fix: 1. Check notification settings: Go to Settings > Notifications > Sanford and ensure that notifications are enabled. Check that the alert sty... ⇲
 
Security issue

Repeated Face ID setup failures

Fix: 1. Check Face ID settings: Go to Settings > Face ID & Passcode and ensure that Face ID is set up correctly for the Sanford app. 2. Restart... ⇲
 
Compatibility issue

No integration with Apple Health

Fix: 1. Check app settings: Go to Sanford's settings and look for any options related to Apple Health integration. If available, enable it. 2. R... ⇲

No iPad-specific app

Fix: 1. Use the iPhone app on iPad: You can download the iPhone version of Sanford on your iPad and use it in compatibility mode. 2. Adjust disp... ⇲
 
Bugs issue

Inconsistent prescription renewals

Fix: 1. Check prescription settings: Go to the prescription section in the app and ensure that all necessary information is filled out correctly.... ⇲
 
Permissions issue

Requires full calendar access to add appointments

Fix: 1. Check calendar permissions: Go to Settings > Privacy > Calendars and ensure that Sanford has permission to access your calendar. If you a... ⇲
 
Support issue

Technical support unresponsive

Fix: 1. Check for FAQs: Look for a FAQ section within the app or on the website that may address common issues. 2. Use community forums: If avai... ⇲
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 what users are saying
Good experience
57.5%

Bad experience
26.3%

Neutral
16.2%

~ from our NLP analysis of 327 combined software ratings.

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 Private Data San collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics