—— Run into issues on Iowa Lottery's LotteryPlus? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If the app is... ⇲
Fix: Ensure that you are scanning the ticket in a well-lit area. Poor lighting can affect the camera's ability to read the barcode. Hold the tick... ⇲
Fix: Clean the camera lens on your iPhone with a soft, lint-free cloth. Sometimes dirt or smudges can hinder the camera's ability to focus proper... ⇲
Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones)... ⇲
Fix: Clear the app's cache if the option is available in the app settings. This can help improve performance by removing temporary files that may... ⇲
Fix: Check your notification settings for the LotteryPlus app. Go to Settings > Notifications > LotteryPlus and ensure that Allow Notifications i... ⇲
Fix: If the app does not support multiple plays, consider using the app to check individual tickets one at a time. This may be tedious but ensure... ⇲
Fix: If digital ticket purchases are not available, consider using the app to check physical tickets only. You can also visit the Iowa Lottery we... ⇲
Fix: Regularly check the App Store for updates to the LotteryPlus app. If updates are available, install them to ensure you have the latest featu... ⇲
Fix: Try to familiarize yourself with the app's layout and features. Sometimes, spending a little time exploring can help you navigate more effic... ⇲
Fix: After scanning, manually check the winning numbers on the Iowa Lottery website or through official lottery channels to verify your ticket's... ⇲
Fix: Keep a record of your tickets and their numbers in case the barcode is damaged. This way, you can manually check the numbers against the win... ⇲
Fix: Make sure the ticket is flat and well-lit when scanning. If errors persist, try restarting the app or your device to clear any temporary gli... ⇲
Fix: Check your app settings to see if there is an option to stay logged in. If not, consider using a password manager to quickly log in each tim... ⇲
Fix: Ensure that you are holding the ticket steady and in good lighting when scanning. If the barcode is damaged, try to scan from different angl... ⇲
Fix: Ensure that your iPhone meets the app's system requirements. Check the App Store for compatibility information and ensure your iOS is up to... ⇲
Fix: Review the app's privacy policy to understand what data is collected and how it is used. Adjust your privacy settings on your iPhone by goin... ⇲