fix problems on My Cloud OS 5 [iphone]

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—— Run into issues on My Cloud OS 5? Get help pending when official support gets back to you!

My Cloud OS 5
Info:
company: Western Digital Technologies, Inc.
: http://support.wdc.com
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Downloads issue

No progress bar for downloads

Fix: While there is no built-in progress bar, you can monitor your downloads by checking the notifications on your iPhone. Notifications will ind... ⇲
 
Settings issue

Cannot move files, only copy

Fix: As a workaround, you can copy the files to the desired location and then manually delete the original files after confirming that the copies... ⇲
 
Search issue

Limited search functionality

Fix: To enhance search results, ensure that all your files are properly named and tagged. Use descriptive names that include relevant keywords.... ⇲
 
Privacy issue

No activity log

Fix: Keep a manual log of your activities by noting down important actions you take within the app, such as uploads or deletions, to track your u... ⇲
 
Customization issue

Cannot sort albums

Fix: Create a new album and manually add photos in the order you prefer. This allows you to control the arrangement of images within that album.... ⇲

Cannot edit or create text files in place

Fix: Use a separate text editing app to create or edit text files, then upload them back to My Cloud OS 5 after saving your changes. OR Look f... ⇲
 
Uploads issue

No option to upload folders

Fix: Instead of uploading entire folders, upload files individually or use a file compression tool to zip the folder into a single file before up... ⇲

Limited file type uploads

Fix: Check the app documentation for supported file types and ensure you are trying to upload compatible formats. OR Consider converting files... ⇲
 
Syncing issue

Duplicates create multiple copies

Fix: Regularly check for duplicates and delete them manually to keep your storage organized. Use a file management app that can help identify dup... ⇲
 
Accessibility issue

Inaccessible CAPTCHA for visually impaired

Fix: Use a screen reader app that can help interpret CAPTCHA challenges, allowing you to complete them more easily. OR If available, look for... ⇲
 
Slow issue

Slow indexing of files

Fix: Ensure that your My Cloud OS 5 is connected to a stable and fast internet connection, as this can affect indexing speed. OR Try restartin... ⇲
 
Backup issue

My Cloud OS 5 creates new backup folders

Fix: Check the app settings to see if there is an option to manage backup folder creation. Adjust settings to prevent automatic folder creation i... ⇲

Cannot select subfolders for backup

Fix: Manually select files from subfolders for backup instead of the entire folder to ensure you have the necessary files backed up. OR Use th... ⇲
 
Offline issue

No offline file selection

Fix: Download files individually that you want to access offline before going offline, as the app does not support bulk offline selection. OR... ⇲
 
Account issue

No LAN access without My Cloud account

Fix: If you need to access files without an account, consider setting up a local network share on your My Cloud device that can be accessed witho... ⇲
 
Audio issue

Frustrating music playback experience after calls

Fix: Adjust your phone settings to ensure that the My Cloud app is allowed to run in the background, which may help maintain playback after calls... ⇲
 
Permissions issue

My Cloud OS 5 is read-only

Fix: Check the app settings to see if there is an option to enable write permissions, as some settings may restrict editing capabilities. OR U... ⇲
 
Crashes issue

My Cloud OS 5 crashes or fails to connect

Fix: Restart your iPhone to clear any temporary issues that may be causing the app to crash or fail to connect. OR Uninstall and reinstall the... ⇲
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 what users are saying
Good experience
95.6%

Neutral
2.7%

Bad experience
1.6%

~ from our NLP analysis of 14,863 combined software ratings.

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 Private Data My Cloud OS 5 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics