fix problems on MassMutual [iphone]

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—— Run into issues on MassMutual? Get help pending when official support gets back to you!

MassMutual
Info:
company: MassMutual
: https://www.massmutual.com/contact-us
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Account issue

Limited account information available

Fix: Navigate to the account settings within the app. Ensure that all permissions are granted for the app to access your account information. Som... ⇲

Inability to save new bank account information

Fix: Ensure that you are entering all required fields correctly when trying to save new bank account information. Double-check for any typos or m... ⇲

Missing annuity information

Fix: Check if your account settings allow for annuity information to be displayed. Sometimes, specific settings can limit the visibility of certa... ⇲
 
Payments issue

Difficult payment process

Fix: Review the payment process step-by-step within the app. Make sure you are following all prompts correctly. If you encounter issues, try clea... ⇲

Payment option missing

Fix: Ensure that you are logged into the correct account that has payment options available. Check your account settings to confirm that your pay... ⇲
 
Network issue

Website access temporarily unavailable

Fix: Check your internet connection to ensure it is stable. If the website is down, try accessing it from a different device or browser to see if... ⇲

Constant service unavailability

Fix: Check for any service status updates from MassMutual on their social media or website. Sometimes, maintenance or outages can affect service... ⇲
 
Freezing issue

MassMutual freezes on launch

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the MassMutual app off the... ⇲
 
Login issue

Repeated login failures

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
UI issue

Multiple apps causing confusion

Fix: Consolidate your apps by removing any that are not necessary. Go to your home screen, press and hold the app icon, and select 'Remove App' t... ⇲
 
Features issue

No option to track multiple policies

Fix: Check the app settings to see if there is an option to add or link multiple policies. Sometimes, this feature may be hidden in the account s... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
2.3%

Neutral
1.5%

~ from our NLP analysis of 4,347 combined software ratings.

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 Private Data MassMutual collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics