fix problems on 360Robot [iphone]

—— Run into issues on 360Robot? Get help pending when official support gets back to you!

360Robot - 360 Smart Robot

Info:

company: Beijing Qihoo Technology Co Ltd

: http://smart.360.cn/cleanrobot

Chat with our AI-based 360Robot Support

🛠️ Common 360Robot Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

360Robot is laggy

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find the 360Robot app and tap on it. If there's an option t... ⇲

360Robot times out frequently

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi connection. You can do this by testing other apps or websites. If your con... ⇲

UI issue

Difficult to navigate

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app's features and settings. Take notes on where key functions are lo... ⇲

Lack of intuitive design

Fix: 1. Explore the app: Spend time navigating through the app to become more familiar with its layout and features, which may help improve your... ⇲

Performance issue

Inconsistent performance

Fix: 1. Update the app: Ensure you have the latest version of the 360Robot app. Go to the App Store, search for the app, and tap 'Update' if avai... ⇲

Installation issue

Requires frequent reinstallation

Fix: 1. Check for software updates: Ensure your iPhone's iOS is up to date. Go to Settings > General > Software Update and install any available... ⇲

Settings issue

Does not retain cleaning area settings

Fix: 1. Save settings manually: After setting up your cleaning area, look for a 'Save' or 'Apply' button within the app to ensure your settings a... ⇲

Issues with multi-level cleaning setup

Fix: 1. Review setup instructions: Go through the app's setup process carefully to ensure you are following all steps for multi-level cleaning.... ⇲

Network issue

Network exceptions during login

Fix: 1. Check your Wi-Fi connection: Ensure you are connected to a stable network. If necessary, switch to a different Wi-Fi network or use mobil... ⇲

Limited functionality on certain ISPs

Fix: 1. Test with a different ISP: If possible, connect to a different Wi-Fi network to see if the app functions better with another ISP. OR 2... ⇲

Crashes issue

360Robot crashes occasionally

Fix: 1. Update the app: Make sure you are using the latest version of the app, as updates often include bug fixes that can prevent crashes. OR... ⇲

Loading issue

Slow to load maps

Fix: 1. Ensure a strong internet connection: A slow or unstable connection can cause maps to load slowly. Test your connection and consider reset... ⇲

Support issue

Limited customer support

Fix: 1. Utilize online resources: Check the app's FAQ section or online forums for common issues and solutions shared by other users. OR 2. Ex... ⇲

Poorly written user manual

Fix: 1. Look for video tutorials: Search for video guides on platforms like YouTube that demonstrate how to use the app effectively. OR 2. Cre... ⇲

No live customer service

Fix: 1. Utilize online forums: Join user communities or forums where you can ask questions and get help from other users. OR 2. Check for emai... ⇲

Compatibility issue

Incompatibility with certain Wi-Fi names

Fix: 1. Change your Wi-Fi name: If possible, change your Wi-Fi network name to a simpler one without special characters or spaces, as this may re... ⇲

Difficulty pairing with devices

Fix: 1. Ensure Bluetooth is enabled: Go to Settings > Bluetooth and make sure it is turned on. Try pairing again after ensuring the device is in... ⇲

Customization issue

Cannot customize notifications

Fix: 1. Check app settings: Go to the app's settings and look for notification options. If customization is limited, consider adjusting your devi... ⇲

360Robot logs out unexpectedly

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix logout issues. OR 2. Reinstall the app:... ⇲

Messages issue

Error messages during operation

Fix: 1. Restart the app: Close the app completely and reopen it to see if the error persists. OR 2. Check for updates: Ensure both the app and... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

64.1%

Bad experience

28.1%

Neutral

7.8%

~ from our NLP analysis of 270 combined software ratings.

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Private Data 360Robot collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics