fix problems on WeBack [iphone]

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—— Run into issues on WeBack? Get help pending when official support gets back to you!

WeBack
Info:
company: Shenzhen Yugong Technology Co., Ltd.
: http://www.yubot.com
: www.yubot.com
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Syncing issue

Scheduled times often disappear

Fix: Ensure that the app has the necessary permissions to run in the background. Go to your iPhone settings, find the app, and enable background... ⇲
 
Bugs issue

Map resets after vacuum gets stuck

Fix: Regularly save the map data in the app settings if the option is available. This can prevent the map from resetting after the vacuum encount... ⇲

Restricted zones are ignored

Fix: Recreate the restricted zones in the app. Sometimes, deleting and re-adding these zones can resolve issues with the vacuum ignoring them.... ⇲

Multiple maps overlaying each other

Fix: Delete all existing maps and create a new map from scratch. This can resolve issues with maps overlaying each other. OR Ensure that the v... ⇲
 
Updates issue

Software update fails repeatedly

Fix: Ensure that your iPhone has a stable internet connection. If the update fails, try downloading it over a different Wi-Fi network. Also, make... ⇲

Inconsistent performance after updates

Fix: After an update, restart your iPhone and the vacuum to ensure that all changes are properly applied. This can resolve performance inconsiste... ⇲
 
UI issue

Map function is often useless

Fix: Ensure that the vacuum's sensors are clean and unobstructed, as dirty sensors can affect mapping accuracy. Regularly clean the sensors and c... ⇲

Status of robot is inaccurate

Fix: Ensure that the vacuum is connected to the Wi-Fi network and that the app is updated to the latest version. Inaccurate status updates can oc... ⇲
 
Network issue

WeBack frequently loses connection to vacuum

Fix: Check the Wi-Fi signal strength where the vacuum operates. Weak signals can cause disconnections. Consider moving your router closer to the... ⇲

WeBack stops connecting to vacuum

Fix: Restart both the app and the vacuum. This can often resolve connectivity issues. Ensure that both devices are on the same Wi-Fi network. O... ⇲
 
Notifications issue

Notifications do not work

Fix: Ensure that notifications are enabled for the app in your iPhone settings. Go to Settings > Notifications, find the app, and make sure notif... ⇲
 
Registration issue

Device registration freezes

Fix: Clear the app cache and data from your iPhone settings. This can resolve issues with freezing during registration. After clearing, try regis... ⇲
 
Ads issue

Forced ads in the app

Fix: Use an ad-blocking app or service on your iPhone to minimize the impact of forced ads. While this won't remove them entirely, it can reduce... ⇲
 
Battery issue

Battery life indicator is inaccurate

Fix: Calibrate the battery by fully charging the vacuum and then letting it run until it completely discharges. Repeat this process a few times t... ⇲
 
Support issue

Support requests go unanswered

Fix: OR ⇲
 
Crashes issue

WeBack crashes frequently

Fix: Clear the app cache and data from your iPhone settings. This can resolve issues with app stability and reduce the frequency of crashes. OR... ⇲
 
Compatibility issue

Limited voice command integration

Fix: Check if there are any additional skills or actions you need to enable in your voice assistant app (e.g., Alexa, Google Assistant) to improv... ⇲
 
Storage issue

Server-based data storage issues

Fix: Regularly back up important data locally if the app allows it. This can prevent data loss if server issues occur. OR Ensure that your int... ⇲
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 what users are saying
Bad experience
80.7%

Good experience
13.9%

Neutral
5.4%

~ from our NLP analysis of 295 combined software ratings.

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 Private Data WeBack collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics