fix problems on Dexcom G7 [iphone]

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—— Run into issues on Dexcom G7? Get help pending when official support gets back to you!

Dexcom G7
Info:
company: Dexcom
: https://dexcom.com
: dexcom.com
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Freezing issue

Dexcom G7 freezes in Connections menu

Fix: If the app freezes in the Connections menu, try force-closing the app. Swipe up from the bottom of the screen (or double-click the Home butt... ⇲
 
Settings issue

Setup locked by location services

Fix: To resolve issues with location services, go to 'Settings' > 'Privacy & Security' > 'Location Services'. Ensure that Location Services are e... ⇲

Inability to manually enter address for replacements

Fix: If you cannot manually enter an address for replacements, check if the app has an option to edit your profile or shipping information. Navig... ⇲
 
Bugs issue

Inaccurate sensor readings

Fix: If you are experiencing inaccurate sensor readings, first ensure that the sensor is properly applied and that you are following the applicat... ⇲

Frequent calibration required

Fix: If frequent calibration is required, ensure that you are following the recommended guidelines for sensor application and care. Check the Dex... ⇲

High sensor failure rate

Fix: If you are experiencing a high sensor failure rate, ensure that you are applying the sensors correctly and following all guidelines provided... ⇲
 
Crashes issue

Dexcom G7 crashes and drops data

Fix: To address app crashes, ensure that your iPhone has enough storage space. Go to 'Settings' > 'General' > 'iPhone Storage' to check available... ⇲
 
Notifications issue

Notifications are inconsistent

Fix: To ensure consistent notifications, check your notification settings. Go to 'Settings' > 'Notifications' > 'Dexcom' and ensure that 'Allow N... ⇲

Critical alerts override phone settings

Fix: To manage critical alerts, go to 'Settings' > 'Notifications' > 'Dexcom' and toggle off 'Critical Alerts' if you do not want them to overrid... ⇲
 
Audio issue

Obnoxious alarm sounds

Fix: To change alarm sounds, go to 'Settings' > 'Notifications' > 'Dexcom' and adjust the sound settings. You can select a less intrusive sound f... ⇲
 
Support issue

Poor customer support

Fix: If you are experiencing issues with customer support, consider utilizing the Dexcom online resources, such as FAQs and user forums, which ma... ⇲
 
Slow issue

Slow connection to new sensors

Fix: To improve connection speed to new sensors, ensure that your Bluetooth is enabled and that your iPhone is within close range of the sensor d... ⇲
 
UI issue

Widget functionality broken

Fix: If the Dexcom widget is not functioning, try removing it and then re-adding it. To do this, swipe right on your home screen to access the wi... ⇲
 
Network issue

Poor communication between app and watch

Fix: To improve communication between the Dexcom app and your Apple Watch, ensure that both devices are updated to the latest software versions.... ⇲
 
Privacy issue

Sensor adhesive causes discomfort

Fix: If the sensor adhesive is causing discomfort, consider using a barrier film or adhesive remover to reduce irritation. Apply a thin layer of... ⇲
 
Customization issue

No option to log food intake

Fix: If the Dexcom app does not allow food logging, consider using a separate food tracking app that can integrate with Dexcom or manually track... ⇲
 
Updates issue

Dexcom G7 performance deteriorates with updates

Fix: If app performance worsens after updates, try clearing the app's cache. Go to 'Settings' > 'General' > 'iPhone Storage', find the Dexcom app... ⇲
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 what users are saying
Bad experience
53.6%

Good experience
33.9%

Neutral
12.5%

~ from our NLP analysis of 2,353 combined software ratings.

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 Private Data Dexcom G7 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics