fix problems on Loom [iphone]

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company: Loom, Inc
: https://support.loom.com
: loom.com
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Uploads issue

Incomplete uploads cannot be removed

Fix: 1. Go to the Loom app and navigate to the 'My Videos' section. 2. If you see the incomplete upload, try tapping on it and look for an option... ⇲

Videos fail to upload without good cell service

Fix: 1. Ensure you are connected to a stable Wi-Fi network before uploading videos. If Wi-Fi is not available, try to find a location with better... ⇲

No clear indication of upload status

Fix: 1. After uploading, wait a few moments and check the 'My Videos' section to see if the video appears. 2. If you are unsure, try refreshing t... ⇲
 
Audio issue

No sound plays on some uploads

Fix: 1. Check the volume settings on your iPhone to ensure that it is not muted or set too low. 2. Try playing the video on a different device or... ⇲
 
UI issue

Text obscured when renaming videos

Fix: 1. Try renaming the video in a well-lit area to ensure the text is visible. 2. If the text is still obscured, consider using a different dev... ⇲
 
Payments issue

Limited recording time without upgrade

Fix: 1. To maximize your recording time, plan your videos in advance and keep them concise. 2. Consider breaking longer videos into multiple shor... ⇲

No option to upgrade in-app

Fix: 1. Visit the Loom website directly from your mobile browser to check for upgrade options. 2. If you have a desktop, log in to your Loom acco... ⇲
 
Customization issue

Editing tools are lacking

Fix: 1. Use external video editing apps available on the App Store to edit your Loom videos after recording. Apps like iMovie or InShot can provi... ⇲

Inability to create and organize folders on mobile

Fix: 1. Use the Loom web version to create and organize folders for your videos, as it may have more features than the mobile app. 2. Consider us... ⇲
 
Bugs issue

Mobile app has bugs and glitches

Fix: 1. Regularly check for updates in the App Store and install them to ensure you have the latest version of the app. 2. Clear the app's cache... ⇲
 
Support issue

Support response times are slow

Fix: 1. Check the Loom help center or FAQ section for common issues and solutions that may address your problem without needing direct support.... ⇲

No direct customer support phone line

Fix: 1. Utilize the Loom help center and FAQ for immediate assistance with common issues. 2. Look for community forums or user groups where you c... ⇲
 
Downloads issue

Inability to download videos in different formats

Fix: 1. Download the video in the available format and use a video converter app from the App Store to convert it to your desired format. OR I... ⇲
 
Compatibility issue

Deep link handling on mobile is poor

Fix: 1. Ensure that you are using the latest version of the Loom app, as updates may improve deep link handling. 2. Try copying the link and past... ⇲
 
Video issue

Videos sometimes cut out completely

Fix: 1. Ensure that your device has sufficient storage space before recording. 2. Check your internet connection during recording to ensure it re... ⇲

Quality issues with recorded videos

Fix: 1. Check your recording settings in the app to ensure you are using the highest quality available. 2. Ensure that your iPhone camera and mic... ⇲
 
Backup issue

Lost videos due to app closure

Fix: 1. Always ensure that you save your recordings before closing the app. 2. Check the 'My Videos' section to see if the video was auto-saved b... ⇲
 
Account issue

Inability to switch accounts without access to original email

Fix: 1. If you have access to the original email, try resetting the password to regain access to the account. 2. If you cannot access the email,... ⇲
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 Private Data Loom collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics