fix problems on My Cloud Home [iphone]

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My Cloud Home
Info:
company: Western Digital Technologies, Inc.
: http://support.wdc.com
: www.mycloud.com
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Network issue

My Cloud Home shows offline despite being connected

Fix: 1. Check your Wi-Fi connection by going to Settings > Wi-Fi and ensuring you are connected to the correct network. 2. Restart your router an... ⇲
 
Compatibility issue

limited file handling on mobile devices

Fix: 1. Familiarize yourself with the app's features by checking the help section within the app. 2. Use the web version of My Cloud Home on a mo... ⇲

poor integration with iOS Office apps

Fix: 1. Ensure that both the My Cloud Home app and the Office apps are updated to the latest versions. 2. Use the 'Open In' feature to transfer f... ⇲

no support for HEIC format

Fix: 1. Convert HEIC files to JPEG or another supported format using a file conversion app before uploading to My Cloud Home. 2. Change your iPho... ⇲

lack of multitasking support

Fix: 1. Use the app in split-screen mode if your iPhone supports it, allowing you to use another app simultaneously. 2. Switch between apps quick... ⇲

My Cloud Home does not allow direct saving from other apps

Fix: 1. Use the 'Share' feature in the app you are using to send files to My Cloud Home. Look for the 'Share' icon and select My Cloud Home as th... ⇲

inability to access files without WD Utility installed

Fix: 1. Ensure that you have the My Cloud Home app installed on your device, as it is necessary for accessing files. 2. If you need to access fil... ⇲
 
UI issue

pixelated images in app

Fix: 1. Check your internet connection to ensure that images are loading properly. 2. Clear the app cache by uninstalling and reinstalling the My... ⇲
 
Backup issue

no option to select specific photo albums for backup

Fix: 1. Manually create a backup of specific albums by exporting them to My Cloud Home one by one. 2. Use a third-party backup app that allows se... ⇲

backup freezes after a certain number of files

Fix: 1. Try backing up smaller batches of files instead of all at once to avoid freezing. 2. Ensure that your device has enough storage space ava... ⇲

requires screen to be on for backup

Fix: 1. Adjust your device settings to prevent it from sleeping during the backup process by going to Settings > Display & Brightness > Auto-Lock... ⇲
 
Login issue

My Cloud Home logs out users randomly

Fix: 1. Ensure that your app is updated to the latest version. 2. Check your device's settings to ensure that background app refresh is enabled f... ⇲
 
Customization issue

no option for sorting photos by modified date

Fix: 1. Manually organize your photos by creating folders based on the modified date and moving photos into those folders. 2. Use a third-party p... ⇲

tedious file management process

Fix: 1. Create a structured folder system within My Cloud Home to make file management easier. 2. Use the search function within the app to quick... ⇲

no option for rotational viewing

Fix: 1. Use the built-in rotation feature of your iPhone by turning the device to see if the app adjusts accordingly. 2. Check if there are any s... ⇲
 
Uploads issue

no way to view upload queue

Fix: 1. Keep track of your uploads manually by noting down the files you are uploading. 2. Check the app periodically to see if uploads have comp... ⇲

no 'select all' button for uploads

Fix: 1. Manually select files by tapping on each one, or use a file management app that allows for bulk selection. 2. Organize files into folders... ⇲
 
Settings issue

requires email links for file sharing

Fix: 1. Use the 'Share' feature within the app to generate email links for sharing files. 2. Consider using a different cloud service that allows... ⇲
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 what users are saying
Good experience
94.9%

Neutral
2.8%

Bad experience
2.3%

~ from our NLP analysis of 10,800 combined software ratings.

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 Private Data My Cloud Home collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics