fix problems on MyJTA [iphone]

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—— Run into issues on MyJTA? Get help pending when official support gets back to you!

MyJTA
Info:
company: Jacksonville Transportation Authority
: https://www.jtafla.com
: www.jtafla.com
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Security issue

Security protocol limits app usage to one device

Fix: If you need to use the app on another device, log out of the app on your current device first. Then, log in on the new device. This may allo... ⇲
 
Bugs issue

Buses frequently skip stops

Fix: Check the bus schedule and route information in the app to ensure you are at the correct stop. Sometimes, buses may skip stops due to traffi... ⇲

Buses often do not arrive on time

Fix: Use the live tracking feature in the app to monitor bus locations in real-time. This can help you plan your wait times more effectively. O... ⇲

Inconsistent bus schedules

Fix: Check the app for any service alerts or updates that may explain the inconsistencies in the schedule. OR If the issue persists, consider... ⇲
 
Network issue

Live bus tracking is unreliable

Fix: Ensure that your internet connection is stable. If you are on a weak connection, the live tracking feature may not work properly. Try switch... ⇲
 
Account issue

MyJTA does not allow account access on new devices

Fix: Make sure you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲

Users cannot access pre-purchased tickets after app redesign

Fix: Check if there is a 'Tickets' or 'Purchases' section in the app where you can view your past purchases. Sometimes, the layout changes but th... ⇲
 
UI issue

MyJTA interface issues after iOS update

Fix: Check for any updates to the MyJTA app in the App Store. Developers often release updates to fix compatibility issues after an iOS update.... ⇲

MyJTA does not provide clear transfer instructions

Fix: When planning a route, look for any notes or instructions provided in the app regarding transfers. Sometimes, these are included in the rout... ⇲
 
Customization issue

Lack of turn-by-turn walking directions

Fix: Use a separate navigation app like Google Maps or Apple Maps for turn-by-turn walking directions while using MyJTA for bus information. OR... ⇲
 
Support issue

Inability to report issues easily

Fix: Look for a feedback or support option within the app settings. Many apps have a built-in feature for reporting issues directly. OR If the... ⇲

Bus drivers can be rude

Fix: If you encounter a rude driver, try to remain calm and polite. Document the bus number and time of the incident for future reference. OR... ⇲

Buses are often dirty

Fix: If you notice a dirty bus, document the bus number and time, and report it to the transit authority through their official channels. OR C... ⇲
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 what users are saying
Good experience
89.9%

Bad experience
7.7%

Neutral
2.3%

~ from our NLP analysis of 3,721 combined software ratings.

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 Private Data MyJTA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics