fix problems on MyNM [iphone]

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MyNM by Northwestern Medicine
Info:
company: Northwestern Medicine
: https://www.nm.org/contact-us
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Crashes issue

MyNM crashes frequently

Fix: 1. Update the app to the latest version via the App Store. 2. Restart your iPhone to clear any temporary glitches. 3. Check for iOS updates... ⇲
 
Uploads issue

Inability to attach PDF files

Fix: 1. Check if the app has permission to access your files. Go to Settings > Privacy > Files and ensure MyNM is allowed. 2. Try using a differe... ⇲
 
Security issue

Poor integration with FaceID

Fix: 1. Ensure that FaceID is enabled for the app by going to Settings > MyNM and checking the FaceID option. 2. Restart your iPhone to refresh t... ⇲
 
UI issue

Red alert icons do not reset

Fix: 1. Try logging out of the app and logging back in to refresh the notifications. 2. Clear the app's cache by going to Settings > MyNM > Stora... ⇲

Difficult navigation and organization

Fix: 1. Familiarize yourself with the app's layout by exploring each section. 2. Use the search function to quickly find specific features or inf... ⇲

Inconsistent appointment availability display

Fix: 1. Refresh the app by logging out and back in to see if the availability updates. 2. Check for any system maintenance notifications that may... ⇲

No clear path to important information

Fix: 1. Explore the app's help or FAQ section for guidance on where to find important information. 2. Create a personal checklist of where to fin... ⇲

No indication of appointment type

Fix: 1. Check the appointment details section in the app for any notes or descriptions. 2. If the type is not listed, consider calling the office... ⇲

Inability to view previous appointment notes easily

Fix: 1. Check the app's history or notes section for past appointments. 2. Use the search feature to locate specific appointment notes. OR 1.... ⇲

Confusing user interface for elderly users

Fix: 1. Simplify the navigation by creating a step-by-step guide for elderly users to follow. 2. Encourage them to use the search function to fin... ⇲
 
Features issue

Limited communication options

Fix: 1. Check the app settings to see if there are any additional communication options available. 2. Use the messaging feature to communicate wi... ⇲

No direct email option for nurses

Fix: 1. Use the app's messaging feature to send a message to your nurse if available. 2. Check if there is a contact number for the nursing staff... ⇲

Inability to delete other healthcare providers

Fix: 1. Check the app settings to see if there is an option to manage or delete healthcare providers. 2. If the option is not available, consider... ⇲

Cannot save appointments to calendar

Fix: 1. Check if the app has a built-in calendar sync feature in the settings. 2. Manually add appointments to your device's calendar by noting t... ⇲

No option to track health metrics

Fix: 1. Check if there are any health tracking features in the app settings. 2. Use a separate health tracking app that can sync with MyNM if ava... ⇲
 
Messages issue

Messages not easily found

Fix: 1. Use the search function within the messaging section to locate specific messages. 2. Organize messages by date or sender if the app allow... ⇲
 
Feedback issue

No feedback option for app improvements

Fix: 1. Look for a help or support section within the app that may allow you to submit feedback. 2. Use the app's contact feature to send suggest... ⇲
 
Privacy issue

Spam calls from healthcare provider

Fix: 1. Register your phone number on the National Do Not Call Registry to reduce spam calls. 2. Block specific numbers that are repeatedly calli... ⇲
 
Syncing issue

Test results delayed posting

Fix: 1. Check the app's notifications settings to ensure you are receiving updates about test results. 2. Log out and back into the app to refres... ⇲
 
Compatibility issue

MyNM does not support landscape mode on iPad

Fix: 1. Check if there are any settings within the app that allow for orientation changes. 2. Rotate your iPad to see if the app adjusts automati... ⇲
 
Support issue

Unresponsive customer support

Fix: 1. Try reaching out to customer support during different hours to see if you can get a response. 2. Use alternative contact methods such as... ⇲
 
Bugs issue

Error messages when trying to contact support

Fix: 1. Ensure that your internet connection is stable when trying to contact support. 2. Restart the app and try again. OR 1. Use alternative... ⇲
 
Payments issue

Inability to pay bills successfully

Fix: 1. Check if your payment information is up to date in the app settings. 2. Ensure that you have a stable internet connection when attempting... ⇲
 
Notifications issue

No prominent notifications for important updates

Fix: 1. Check the app's notification settings to ensure they are enabled. 2. Regularly check the app for updates or announcements. OR 1. Set r... ⇲
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 what users are saying
Bad experience
52.2%

Good experience
36.1%

Neutral
11.7%

~ from our NLP analysis of 1,810 combined software ratings.

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 Private Data MyNM collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data