—— Run into issues on Tru2Go? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Try clearing the app cache. Go to your iPhone's Settings > General > iPhone Storage > Tru2Go > Offload App. This will remove the app but kee... ⇲
Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and cellular data to see if the issue persists. If it does, try restart... ⇲
Fix: Familiarize yourself with the app layout. Spend some time exploring the app to locate the transfer buttons. They may be under different tabs... ⇲
Fix: Adjust the text size on your iPhone. Go to Settings > Display & Brightness > Text Size and adjust the slider to increase the font size. This... ⇲
Fix: Check your VoiceOver settings. Go to Settings > Accessibility > VoiceOver and ensure it is turned on. You may also want to adjust the speech... ⇲
Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the Home button on older models) to... ⇲
Fix: Ensure you are following the app's guidelines for mobile check deposits. Make sure the check is properly endorsed and that you are taking cl... ⇲
Fix: Verify that the recipient's information is correct. Double-check the email or phone number associated with the Popmoney transfer to ensure t... ⇲
Fix: Check your notification settings for Tru2Go. Go to Settings > Notifications > Tru2Go and ensure that notifications are enabled. You can also... ⇲
Fix: Check if there is a web version of Tru2Go where you can manage your subscriptions. Sometimes, certain features are only available on the web... ⇲
Fix: Check if Touch ID is enabled on your device. Go to Settings > Touch ID & Passcode and ensure that the feature is turned on for app access. T... ⇲
Fix: Try uninstalling and reinstalling the app. This can resolve internal errors by resetting the app's data. To uninstall, press and hold the ap... ⇲
Fix: Try closing other apps running in the background. This can free up resources and improve performance. To do this, swipe up from the bottom o... ⇲
Fix: Refresh your account balance manually. Pull down on the account screen to refresh the data. This can sometimes prompt the app to update the... ⇲
Fix: Clear the app's cache by offloading it. Go to Settings > General > iPhone Storage > Tru2Go > Offload App. This will remove the app but keep... ⇲