fix problems on QuickBooks GoPayment POS [iphone]

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—— Run into issues on QuickBooks GoPayment POS? Get help pending when official support gets back to you!

QuickBooks GoPayment POS
Info:
company: Intuit Inc.
: http://gopayment.com/support/
: gopayment.com
Chat with our AI-based QuickBooks GoPayment POS Support
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Payments issue

Loss of previous receipts and inventory

Fix: Regularly back up your data by exporting your receipts and inventory lists to a CSV file. This can be done through the app settings or Quick... ⇲

Inability to link payments to existing invoices

Fix: Ensure you are using the latest version of the app, as updates may fix bugs related to linking payments. If the issue persists, try logging... ⇲

Chargebacks not handled effectively

Fix: Keep detailed records of all transactions and customer communications. This documentation can help you dispute chargebacks more effectively... ⇲

Transaction processing issues

Fix: Check your internet connection, as a weak connection can cause transaction processing delays. Switch to a stronger Wi-Fi network or use cell... ⇲

Refund process is complicated

Fix: Familiarize yourself with the refund process by reviewing the app's help section or user guide. This can help you understand the steps invol... ⇲

High fees for manual card entry

Fix: Encourage customers to use contactless payment methods or card swipes to avoid manual entry fees. You can also inform customers about the be... ⇲

Withholding of deposits

Fix: Review your account settings to ensure that your deposit preferences are set correctly. Check if there are any holds on your account that ne... ⇲

Inconsistent transaction success rate

Fix: Monitor your internet connection and ensure it is stable during transactions. A weak connection can lead to failed transactions. OR Keep... ⇲

Delayed payment processing

Fix: Check your internet connection and ensure it is stable. If you are on a weak connection, switch to a stronger one to improve processing time... ⇲
 
Network issue

Bluetooth reader connection problems

Fix: Ensure that Bluetooth is enabled on your iPhone and that the card reader is charged. Go to your iPhone's Bluetooth settings and forget the d... ⇲
 
Security issue

Authentication errors when scanning cards

Fix: Check that the card reader is properly connected and charged. If you continue to receive authentication errors, try resetting the card reade... ⇲
 
Support issue

Poor customer support response times

Fix: Utilize the in-app help feature or FAQ section for immediate assistance with common issues. This can often provide quicker solutions than wa... ⇲

Lack of clear customer service contact information

Fix: Look for customer service information in the app's settings or help section. Many apps provide contact details in these areas. OR Search... ⇲
 
Crashes issue

QuickBooks GoPayment POS crashes after updates

Fix: If the app crashes after an update, try uninstalling and reinstalling it. This can often resolve issues caused by corrupted files during the... ⇲
 
Account issue

Difficulties in customer data population

Fix: Ensure that you are entering customer data correctly and consistently. Use templates or forms to standardize data entry. OR Consider usin... ⇲
 
UI issue

Confusing app interface changes

Fix: Take time to explore the new interface after updates. Familiarize yourself with the changes by reviewing the app's tutorial or help section.... ⇲
 
Storage issue

Inability to store customer credit card information

Fix: Review the app's settings to see if there is an option to enable storing customer credit card information. Ensure you comply with PCI compli... ⇲
 
Customization issue

Limited functionality for service providers

Fix: Explore the app's features to see if there are any settings or add-ons that can enhance functionality for service providers. OR Consider... ⇲
 
Syncing issue

QuickBooks GoPayment POS not designed to sync with QuickBooks online

Fix: Check for any available updates for both QuickBooks GoPayment and QuickBooks Online, as updates may improve syncing capabilities. OR As a... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
3.5%

Neutral
1.0%

~ from our NLP analysis of 6,233 combined software ratings.

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 Private Data QuickBooks GoPayment POS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data