fix problems on Wheely [iphone]

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—— Run into issues on Wheely? Get help pending when official support gets back to you!

Wheely
Info:
company: Wheely Technologies Ltd.
: https://wheely.com/faq
: wheely.com
Chat with our AI-based Wheely Support
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Bookings issue

Cancellation of pre-booked trips

Fix: Double-check your booking details before confirming. Ensure that the date and time are correct. If you need to cancel, do so as early as pos... ⇲
 
Updates issue

Poor map updates

Fix: Ensure that your app is updated to the latest version, as updates often include improvements to map functionality. Check your device's locat... ⇲
 
Notifications issue

Issues with SMS notifications

Fix: Check your phone's notification settings to ensure that SMS notifications from the app are enabled. You may also want to check if your phone... ⇲
 
Privacy issue

Drivers informed of passenger ratings

Fix: Understand that this is a standard practice in many ride-sharing apps. Focus on maintaining a good rating by being polite and respectful to... ⇲
 
Slow issue

Long wait times

Fix: Try to book your ride during off-peak hours when demand is lower, which can lead to shorter wait times. OR If you experience long wait ti... ⇲
 
Payments issue

Credit card info required before pricing

Fix: Input your credit card information in advance to streamline the booking process. This is often a requirement for many ride-sharing apps to p... ⇲

High additional charges

Fix: Review the fare breakdown in the app before confirming your ride to understand any additional charges that may apply, such as surge pricing... ⇲
 
Support issue

Unresponsive customer service

Fix: Use the in-app help or support feature to submit your issue. Be clear and concise in your description to expedite the response. OR Check... ⇲
 
Bugs issue

Cigarette smell in cars

Fix: If you encounter a car with an unpleasant smell, you can report it through the app after your ride. This feedback can help improve the servi... ⇲
 
Registration issue

Account blocking during sign-up

Fix: Ensure that you are entering all required information correctly and that your internet connection is stable during the sign-up process. Try... ⇲
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 what users are saying
Good experience
98.5%

Bad experience
1.1%

Neutral
0.3%

~ from our NLP analysis of 2,001 combined software ratings.

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 Private Data Wheely collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics