fix problems on SkyBell HD [iphone]

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—— Run into issues on SkyBell HD? Get help pending when official support gets back to you!

SkyBell HD
Info:
company: SkyBell Technologies, Inc.
: http://www.skybell.com/pages/support
: skybell.com
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Notifications issue

Inconsistent notifications

Fix: 1. Go to Settings > Notifications on your iPhone and ensure that notifications for the SkyBell HD app are enabled. 2. Check the app settings... ⇲

No snooze feature for motion detection

Fix: 1. As a workaround, manually adjust the motion sensitivity settings in the app to reduce the number of alerts during specific times. OR 1... ⇲
 
UI issue

Activity feed often blank

Fix: 1. Ensure that your SkyBell HD device is connected to Wi-Fi and functioning properly. You can check this in the app settings. 2. Try refresh... ⇲

Automatic scrolling to top after viewing video

Fix: 1. After viewing a video, try manually scrolling back down to the desired position in the activity feed. 2. If this is a persistent issue, c... ⇲

Requires multiple confirmations for actions

Fix: 1. Familiarize yourself with the app's settings to see if there is an option to reduce confirmation prompts. 2. If this is a security featur... ⇲

No chronological order for video events

Fix: 1. Manually sort through the activity feed to find the most recent events. 2. Keep track of the time of events to help you locate them more... ⇲
 
Video issue

No option to save or forward videos

Fix: 1. Use screen recording on your iPhone to capture video while watching it in the app. To do this, enable screen recording in Settings > Cont... ⇲
 
Network issue

Difficulty connecting to live view

Fix: 1. Ensure that your SkyBell HD device is powered on and connected to Wi-Fi. 2. Restart your router and try connecting to live view again.... ⇲

Frequent disconnections from Wi-Fi

Fix: 1. Check the Wi-Fi signal strength where your SkyBell HD is installed. If the signal is weak, consider relocating the router or using a Wi-F... ⇲
 
Compatibility issue

Lack of integration with other smart home systems

Fix: 1. Explore third-party applications like IFTTT (If This Then That) that may allow you to create custom automations with SkyBell HD and other... ⇲
 
Settings issue

No ability to block out specific motion zones

Fix: 1. Adjust the motion sensitivity settings in the app to minimize alerts from areas you want to ignore. OR 1. Consider repositioning the S... ⇲

Inability to change Wi-Fi settings easily

Fix: 1. To change Wi-Fi settings, go to the app settings and look for the Wi-Fi configuration option. Follow the prompts to connect to a new netw... ⇲
 
Updates issue

Firmware updates cause connectivity issues

Fix: 1. If you experience connectivity issues after an update, try resetting your SkyBell HD device and reconfiguring it in the app. OR 1. Mon... ⇲
 
Support issue

Limited troubleshooting options in app

Fix: 1. Refer to the SkyBell HD user manual or online support resources for troubleshooting steps. 2. Keep a list of common issues and their solu... ⇲
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 what users are saying
Bad experience
71.3%

Good experience
22.0%

Neutral
6.6%

~ from our NLP analysis of 830 combined software ratings.

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 Private Data SkyBell HD collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location