fix problems on Brinks Home [iphone]

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—— Run into issues on Brinks Home? Get help pending when official support gets back to you!

Brinks Home
Info:
company: Monitronics
: http://www.brinkshome.com/customer-support
: www.brinkshome.com
Chat with our AI-based Brinks Home Support
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UI issue
difficult to navigate

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Look for a tutorial or help section within the app that may provid... ⇲
 
Video issue
no frame-by-frame playback option

Fix: 1. While the app may not support frame-by-frame playback, you can try pausing the video at critical moments to analyze the footage. 2. Use t... ⇲
impossible to delete all saved videos

Fix: 1. Go to the video library within the app. 2. Look for an option to select multiple videos or a 'Delete All' option. 3. If this feature is n... ⇲
limited recording length

Fix: 1. Check the app settings to see if there are options to extend recording length or adjust recording settings. 2. Ensure that your device ha... ⇲
video feed is too short

Fix: 1. Check the app settings to see if there are options to extend the video feed duration. 2. Ensure that your device has enough storage space... ⇲
 
Settings issue
cannot set sensitivity or recording zones

Fix: 1. Check the app settings under the camera or motion detection section to see if there are any options for adjusting sensitivity or recordin... ⇲
inconsistent sensor names

Fix: 1. Go to the settings section of the app and check if there is an option to rename sensors for consistency. 2. Document the names of your se... ⇲
 
Screen issue
app shows blank screen

Fix: 1. Close the app completely and restart it. 2. If the issue persists, try restarting your iPhone. 3. Ensure that the app is updated to the l... ⇲
 
Notifications issue
phantom notifications

Fix: 1. Go to the app settings and check the notification settings to ensure they are configured correctly. 2. Clear the app cache if the option... ⇲
 
Support issue
customer service is unhelpful

Fix: 1. Prepare a list of specific questions or issues before contacting customer service to ensure you get the most relevant information. 2. Use... ⇲
long wait times for support

Fix: 1. Try reaching out during off-peak hours, such as early morning or late evening, to potentially reduce wait times. 2. Use the app's help se... ⇲
contract issues and confusion

Fix: 1. Review your contract details within the app or on the website to clarify any confusion. 2. Document any specific questions or concerns yo... ⇲
rude customer service representatives

Fix: 1. Remain calm and polite during interactions, as this can sometimes lead to better responses. 2. Document the details of your interaction f... ⇲
 
Payments issue
no bill pay option in app

Fix: 1. Check the app settings or account section to see if there are any payment options available. 2. If not, use the website to manage your bi... ⇲
 
Bugs issue
equipment malfunctions

Fix: 1. Restart the equipment by unplugging it and plugging it back in. 2. Check for any firmware updates for your devices through the app settin... ⇲
system not working properly

Fix: 1. Restart the app and your device to refresh the system. 2. Check for any updates for the app or your device's operating system. OR 1. R... ⇲
 
Syncing issue
videos not synced correctly

Fix: 1. Check your internet connection, as a weak signal can cause syncing issues. 2. Restart the app and your device to refresh the connection.... ⇲
 
Compatibility issue
generic cameras work better

Fix: 1. Ensure that your Brinks cameras are updated with the latest firmware through the app settings. 2. Check the placement of your cameras to... ⇲
 
Audio issue
no option for two-way audio

Fix: 1. Check the app settings to see if there is an option to enable two-way audio. 2. Ensure that your device's microphone and speaker settings... ⇲
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 what users are saying
Good experience
91.7%

Bad experience
5.8%

Neutral
2.5%

~ from our NLP analysis of 15,577 combined software ratings.

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 Private Data Brinks Home collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location