fix problems on Z5 [iphone]

​

—— Run into issues on Z5 ? Get help pending when official support gets back to you!

Z5 Mobile
Info:
company: CSDVRS, LLC
: https://www.zvrs.com/services/customer-experience/
: www.zvrs.com
Chat with our AI-based Z5 Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue

No flash alert for incoming calls

Fix: Check your device settings to enable flash alerts. Go to Settings > Accessibility > Audio/Visual and toggle on 'LED Flash for Alerts'. This... ⇲

Missed call notifications not working

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications > Z5 Mobile and make sure 'Allow Notifications' is turned... ⇲
 
UI issue

Call button does not work

Fix: Restart the app. Close Z5 Mobile completely by swiping it away from the app switcher, then reopen it and try again. OR If the call button... ⇲

Overlapping call buttons during calls

Fix: Check for any available updates for the app, as this may be a known issue that has been addressed in a newer version. OR If the buttons o... ⇲

No mute option during VRS calls

Fix: Check the app settings during a call to see if there is a mute option available in the call interface. It may be hidden in a menu or icon.... ⇲
 
Crashes issue

Z5 crashes frequently

Fix: Update the app to the latest version. Go to the App Store, search for Z5 Mobile, and check if an update is available. Install it if so. OR... ⇲

Z5 fails to open

Fix: Force close the app and reopen it. Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, then... ⇲
 
Uploads issue

Video mail uploads incomplete

Fix: Ensure you have a stable internet connection. Switch to Wi-Fi if you are currently using mobile data, as uploads can fail on weak connection... ⇲
 
Loading issue

Long loading times for call history

Fix: Clear the app cache by offloading the app. Go to Settings > General > iPhone Storage, find Z5 Mobile, and select 'Offload App'. This can hel... ⇲
 
Network issue

Inconsistent call quality

Fix: Check your internet connection. Ensure you are on a strong Wi-Fi network or have good mobile data reception. Poor connectivity can lead to c... ⇲

Missed important calls

Fix: Ensure that your notifications are set up correctly for the app. Go to Settings > Notifications > Z5 Mobile and check that all relevant opti... ⇲
 
Video issue

No HD video support

Fix: Check the app settings to see if there is an option to enable HD video. Navigate to Settings > Video Settings and look for HD options. OR... ⇲
 
Updates issue

Limited updates and features

Fix: Regularly check the App Store for updates to ensure you have the latest version of the app, which may include new features. OR Explore al... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
59.8%

Bad experience
32.3%

Neutral
7.9%

~ from our NLP analysis of 127 combined software ratings.

 Switch to these Alternatives:
P3 Mobile
Convo VRS
ntouch®
Tive
Ava: Transcribe Voice to Text
DeafMatrix
Social ASL Community App
Hi There!!!
Convo ZA
Moozumo

 Private Data Z5 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data