fix problems on UCCU [iphone]

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—— Run into issues on UCCU ? Get help pending when official support gets back to you!

UCCU Mobile
Info:
company: Utah Community Credit Union
: http://www.uccu.com/home/uccu/contact
: www.uccu.com
Chat with our AI-based UCCU Support
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UI issue

Difficult navigation and user interface

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. 2. Use the search funct... ⇲

Overly complicated layout

Fix: 1. Spend time exploring each section of the app to become familiar with its layout. 2. Create a personal guide to help you navigate the app... ⇲
 
Payments issue

Inability to transfer money directly from savings to credit card

Fix: 1. Check if the app allows transfers between accounts by navigating to the transfer section. If not, consider transferring funds to your che... ⇲

No automatic payment option for credit cards

Fix: 1. Set reminders on your phone for payment due dates to ensure you make payments on time. 2. Use the app to manually schedule payments a few... ⇲
 
Login issue

Frequent login issues and account lockouts

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Clear the app's cache by go... ⇲
 
Security issue

Complex password requirements

Fix: 1. Use a password manager to generate and store complex passwords securely. 2. Create a memorable passphrase that meets the complexity requi... ⇲
 
Notifications issue

Lack of real-time transaction notifications

Fix: 1. Check the app settings to ensure notifications are enabled. Go to Settings > Notifications > UCCU Mobile and toggle on notifications. 2.... ⇲
 
Account issue

Inconsistent account balance information

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Clear the app's cache by going to Settings > General > iPhone... ⇲

Mobile deposit process is cumbersome

Fix: 1. Ensure you are following the app's guidelines for mobile deposits, such as taking clear photos of the check. 2. Practice taking photos in... ⇲

Inability to view due dates for loans

Fix: 1. Check the loan section of the app to see if due dates are listed there. 2. Set reminders on your phone for loan due dates to ensure timel... ⇲

No summary view for cash flow across accounts

Fix: 1. Manually track your cash flow by creating a spreadsheet or using a budgeting app to summarize your accounts. 2. Regularly review your acc... ⇲

Inability to track transfer limits from savings accounts

Fix: 1. Keep a personal record of your transfer limits and track them manually. 2. Check the app's help section or FAQs to see if there are any g... ⇲
 
Support issue

No feedback mechanism for feature requests

Fix: 1. Keep a personal list of features you would like to see and consider using social media or community forums to share your thoughts with ot... ⇲
 
Ads issue

Ads on the main page detract from user experience

Fix: 1. If possible, look for an option to hide or minimize ads in the app settings. 2. Consider using the app during times when you are less lik... ⇲
 
Customization issue

Limited customization options for account display

Fix: 1. Explore the app settings to see if there are any available customization options for account display. 2. Use the app's features to organi... ⇲
 
Compatibility issue

UCCU feels more like a website than a standalone app

Fix: 1. Familiarize yourself with the app's features and layout to improve your experience. 2. Use the app in a quiet environment to minimize dis... ⇲
 
Bugs issue

Autopay feature turns off unexpectedly

Fix: 1. Regularly check the autopay settings to ensure they are enabled. 2. Set reminders to verify your autopay settings at the beginning of eac... ⇲
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 what users are saying
Good experience
85.3%

Bad experience
10.8%

Neutral
3.9%

~ from our NLP analysis of 4,564 combined software ratings.

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 Private Data UCCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics