fix problems on Empower [iphone]

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—— Run into issues on Empower? Get help pending when official support gets back to you!

Empower - Your ride, your way
Info:
company: Yazam Inc.
: https://rideempower.com/support
: rideempower.com
Chat with our AI-based Empower Support
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Payments issue

Price increases after booking a ride

Fix: Before booking, review the fare estimate carefully. If you notice a price increase after booking, take a screenshot of the initial estimate... ⇲

Unauthorized charges and holds on funds

Fix: Review your payment method and transaction history in the app to identify any unauthorized charges. If you find discrepancies, document them... ⇲

Cancellation fees without proof of driver in route

Fix: If you are charged a cancellation fee, check your ride history to see if there is any record of the driver being en route. If not, take a sc... ⇲
 
Bugs issue

Drivers canceling rides frequently

Fix: If a driver cancels, try to book another ride immediately. The app may prioritize your request if you are a frequent user. Additionally, che... ⇲

Unclean and poorly maintained vehicles

Fix: If you receive a vehicle that is unclean, take photos and report it through the app. This feedback can help the company enforce cleanliness... ⇲

Inconsistent fare estimates

Fix: Before booking, check the fare estimate multiple times to see if it fluctuates. If you notice significant inconsistencies, take screenshots... ⇲

Drivers not following GPS directions

Fix: If your driver is not following GPS directions, politely ask them if they are familiar with the route. Sometimes, drivers may have their own... ⇲

Limited number of available drivers

Fix: Try booking your ride during peak hours when more drivers are typically available. If you are in a less populated area, consider adjusting y... ⇲
 
Support issue

Poor driver professionalism

Fix: If you encounter unprofessional behavior, report the driver through the app immediately after the ride. Provide specific details about the i... ⇲

Difficulty contacting drivers

Fix: Use the in-app messaging feature to communicate with your driver. This is often the most effective way to reach them without needing to shar... ⇲

Slow customer support response

Fix: To expedite your support request, provide as much detail as possible in your initial message. Include your account information, ride details... ⇲
 
Glitches issue

Empower glitches and bugs

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Empower, and check for updates. Updating can fix many... ⇲
 
Security issue

Lack of safety features

Fix: Familiarize yourself with the safety features that are available in the app, such as sharing your trip status with friends or family. Make s... ⇲
 
Settings issue

Inability to share trip details with others

Fix: Check if the app has a 'Share Trip' feature in the ride details section. If available, use this to send your trip information to friends or... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
6.1%

Neutral
2.0%

~ from our NLP analysis of 12,512 combined software ratings.

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 Private Data Empower collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Usage Data