fix problems on FAIRTIQ [iphone]

—— Run into issues on FAIRTIQ? Get help pending when official support gets back to you!

FAIRTIQ

Info:

company: Fairtiq AG

: https://support.fairtiq.com

: fairtiq.com

Chat with our AI-based FAIRTIQ Support

🛠️ Common FAIRTIQ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

FAIRTIQ freezes during trip management

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the FAIRTIQ app o... ⇲

Location tracking requires always-on access

Fix: 1. Go to Settings > Privacy & Security > Location Services. 2. Find FAIRTIQ in the list and select it. 3. Change the setting to 'While Using... ⇲

Bugs issue

Inconsistent fare calculations

Fix: 1. Double-check the fare details before confirming your trip. Make sure you have selected the correct zones and options. 2. If you notice a... ⇲

Frequent incorrect voyage information

Fix: 1. Always verify the voyage information before starting your trip. Cross-check with official transport schedules or websites. 2. If you noti... ⇲

Difficulties with trip modifications

Fix: 1. Familiarize yourself with the app's trip modification features by reviewing the help section or user guide. 2. If you encounter issues, t... ⇲

Payments issue

Limited payment options

Fix: 1. Check the app settings to see if there are any options to add or link additional payment methods. Go to Settings > Payment Methods in the... ⇲

Support issue

Customer service lacks helpfulness

Fix: 1. Before reaching out to customer service, prepare a detailed description of your issue, including steps to reproduce it, screenshots, and... ⇲

Freezing issue

FAIRTIQ hangs during activation or stopping

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. If the app h... ⇲

Slow issue

Slow app startup

Fix: 1. Check your iPhone's storage and free up space if it's low, as this can affect app performance. 2. Restart your iPhone to clear any backgr... ⇲

Notifications issue

Misuse potential due to lack of reminders

Fix: 1. Set personal reminders on your iPhone using the Reminders app or Calendar app to help you remember to activate or stop your trip. 2. Use... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.1%

Bad experience

6.8%

Neutral

2.1%

~ from our NLP analysis of 237 combined software ratings.

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Private Data FAIRTIQ collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics
- Other Data