fix problems on T [iphone]

—— Run into issues on T? Get help pending when official support gets back to you!

t:simulator™ App

Info:

company: Tandem Diabetes Care Inc.

: https://www.tandemdiabetes.com/support-center

: www.tandemdiabetes.com

Chat with our AI-based t Support

🛠️ Common t Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

t crashes on iOS 12

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off your device, then t... ⇲

Simulator does not function as expected

Fix: 1. Check for updates: Ensure that you have the latest version of the app installed. Go to the App Store, tap on your profile icon, and check... ⇲

Customization issue

No option to change units from mmol/l to mg/dl

Fix: 1. Check app settings: Open the t:simulator™ App and look for a settings or preferences menu. If available, look for an option to change mea... ⇲

Gameplay issue

Lacks realistic simulation of pump usage

Fix: 1. Explore all features: Ensure you are familiar with all the features of the app. Sometimes, the realism of simulation can be enhanced by u... ⇲

Does not allow for interactive learning

Fix: 1. Explore alternative resources: Look for other apps or online platforms that offer interactive learning for pump usage and diabetes manage... ⇲

Audio issue

No sound or alarm features

Fix: 1. Check device settings: Go to Settings > Sounds & Haptics on your iPhone and ensure that the ringer is turned on and the volume is up. Thi... ⇲

Bugs issue

Limited functionality for training purposes

Fix: 1. Utilize available resources: Look for any user manuals, tutorials, or online resources that may provide additional training on how to use... ⇲

Simulator only shows stationary read-only pages

Fix: 1. Explore all app features: Ensure you are navigating through the app correctly and utilizing all interactive features that may be availabl... ⇲

Compatibility issue

Incompatibility with Dexcom

Fix: 1. Check for updates: Ensure both the t:simulator™ App and Dexcom app are updated to their latest versions, as updates may improve compatibi... ⇲

Uploads issue

No ability to upload reports from the pump

Fix: 1. Check app features: Review the app's documentation or help section to confirm if report uploading is a feature. If not, consider using al... ⇲

Updates issue