fix problems on Healthy Louisiana [iphone]

—— Run into issues on Healthy Louisiana? Get help pending when official support gets back to you!

Healthy Louisiana

Info:

company: Louisiana Division of Administration

: https://www.myplan.healthy.la.gov/contact-us

: ldh.la.gov

Chat with our AI-based Healthy Louisiana Support

🛠️ Common Healthy Louisiana Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

90 day open enrollment pop up blocks access

Fix: Try to restart the app. Close the app completely by swiping it away in the app switcher, then reopen it. This may reset the pop-up. OR If... ⇲

Pop up does not have a close button

Fix: Force close the app and restart it. This can sometimes reset the interface and allow you to bypass the pop-up. OR Try tapping on differen... ⇲

Screen issue

Healthy Louisiana does not fit iOS screen

Fix: Check your device settings. Go to Settings > Display & Brightness and adjust the display settings to see if it helps the app fit better. O... ⇲

UI issue

Navigation is confusing

Fix: Familiarize yourself with the app layout. Spend some time exploring each section to understand where key features are located. OR Look fo... ⇲

Pop up remains after reinstalling

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find the app, and select 'Offload App'. This will remove the app but... ⇲

Difficult to determine current insurance status

Fix: Look for a dedicated section in the app that provides account details or insurance information. This is often found in the profile or accoun... ⇲

Error messages prevent login

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Account issue

Inability to add email or phone information

Fix: Check if there are any required fields that are not filled out. Sometimes, the app will not allow you to save information if mandatory field... ⇲

Customization issue

Limited comparison options

Fix: Explore all available filters and sorting options within the comparison section to maximize the information displayed. OR Consider using... ⇲

Settings issue

Incomplete process without mail or fax

Fix: Check if the app has a digital submission option for any forms or documents that need to be sent. This may allow you to complete the process... ⇲