fix problems on The Minnesota Star Tribune [iphone]

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—— Run into issues on The Minnesota Star Tribune? Get help pending when official support gets back to you!

The Minnesota Star Tribune
Info:
company: The Star Tribune Media Company
: http://www.startribune.com/contactus/
: www.startribune.com
Chat with our AI-based The Minnesota Star Tribune Support
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Crashes issue
frequent crashes

Fix: 1. Update the app: Ensure you are using the latest version of the app by checking for updates in the App Store. Developers often release upd... ⇲
 
UI issue
poor navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app's menus and sections. Look for a help or tutorial section within... ⇲
 
Search issue
search function is ineffective

Fix: 1. Use specific keywords: When searching, try to use more specific or varied keywords related to the content you are looking for. This can h... ⇲
limited filtering options for search

Fix: 1. Use advanced search techniques: Try using specific keywords or phrases in the search bar to narrow down results, even if filtering option... ⇲
 
Syncing issue
inconsistent content with website

Fix: 1. Refresh the app: Pull down on the main screen of the app to refresh the content. This can help ensure you are viewing the most up-to-date... ⇲
 
Login issue
requires repeated sign-ins

Fix: 1. Enable 'Remember Me': When signing in, look for an option that says 'Remember Me' or 'Keep me signed in'. This can help maintain your ses... ⇲
 
Video issue
videos do not play properly

Fix: 1. Check your internet connection: Ensure you have a strong Wi-Fi or cellular connection, as poor connectivity can affect video playback. 2.... ⇲
 
Bugs issue
duplicate articles on front page

Fix: 1. Refresh the app: Pull down on the main screen to refresh the content. This can help clear any temporary glitches that may cause duplicate... ⇲
app refreshes unexpectedly

Fix: 1. Check for updates: Make sure you have the latest version of the app installed, as updates often fix bugs that cause unexpected behavior.... ⇲
 
Customization issue
lack of customization for content

Fix: 1. Explore settings: Check the app settings for any options related to content preferences or notifications that may allow you to customize... ⇲
 
Support issue
no feedback option for users

Fix: 1. Check for help or support sections: Look for any help or support sections within the app that may provide alternative ways to give feedba... ⇲
 
Ads issue
pop-up ads disrupt reading

Fix: 1. Close ads promptly: If pop-up ads appear, look for a close button (usually an 'X' in the corner) to dismiss them quickly and return to re... ⇲
 
Accessibility issue
accessibility issues with voiceover

Fix: 1. Adjust VoiceOver settings: Go to Settings > Accessibility > VoiceOver and ensure that all settings are configured correctly for optimal u... ⇲
 
Updates issue
outdated articles displayed

Fix: 1. Refresh the app: Pull down on the main screen to refresh the content and load the latest articles. 2. Clear app cache: Offload the app th... ⇲
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 what users are saying
Good experience
84.1%

Bad experience
10.6%

Neutral
5.3%

~ from our NLP analysis of 7,006 combined software ratings.

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 Private Data The Minnesota Star Tribune collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium Digital Access: $25.99 Unlimited access to the app and our websites.
  2. Premium Digital Access: $259.99 Unlimited access to the app and our websites.