fix problems on BILL Spend & Expense (Divvy) [iphone]

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—— Run into issues on BILL Spend & Expense (Divvy)? Get help pending when official support gets back to you!

BILL Spend & Expense (Divvy)
Info:
company: Bill.com, Inc.
: http://help.bill.com
: www.bill.com
Chat with our AI-based BILL Spend & Expense (Divvy) Support
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Support issue

Cumbersome customer service experience

Fix: 1. Familiarize yourself with the app's help section and FAQs to resolve common issues independently. 2. Keep a record of your inquiries and... ⇲

Inconsistent support from multiple representatives

Fix: 1. Request to speak with a supervisor if you receive conflicting information. 2. Document all interactions with customer service for referen... ⇲
 
Notifications issue

Notifications are intrusive and mandatory

Fix: 1. Go to the app settings and adjust notification preferences to reduce frequency or change types of notifications you receive. 2. Mute noti... ⇲

No notifications for chat responses

Fix: 1. Regularly check the chat section of the app for responses if notifications are not working. 2. Set a specific time each day to review cha... ⇲
 
UI issue

Limited visibility of reimbursement requests

Fix: 1. Regularly check the reimbursement section of the app to stay updated on the status of your requests. 2. Create a tracking system outside... ⇲

Lack of intuitive features in the app

Fix: 1. Explore the app's help section or user guide to better understand its features. 2. Create a list of features you wish were available and... ⇲

Inability to view approval requests

Fix: 1. Regularly check the approval section of the app to stay updated on pending requests. 2. Set reminders to follow up on approval requests w... ⇲
 
Bugs issue

Auto-renewal issues with budgets

Fix: 1. Review your budget settings regularly to ensure auto-renewal is set up correctly. 2. Set calendar reminders to review and adjust budgets... ⇲

Duplicate vendor entries in accounting software

Fix: 1. Regularly audit your vendor list in the app and merge duplicates manually. 2. Use a consistent naming convention for vendors to avoid dup... ⇲

Bugs causing persistent notification alerts

Fix: 1. Restart the app or your device to see if the issue resolves itself. 2. Check for app updates and install them to fix known bugs. OR 1.... ⇲
 
Slow issue

Slow receipt processing

Fix: 1. Ensure that receipts are scanned clearly and uploaded promptly to avoid delays. 2. Use the app's receipt scanning feature to streamline t... ⇲
 
Account issue

Account freezes without clear reasons

Fix: 1. Regularly check your account for any alerts or notifications that may indicate issues. 2. Ensure that all account information is up to da... ⇲

Issues with reactivating accounts after missed payments

Fix: 1. Review the app's guidelines for reactivating accounts to ensure you follow the correct process. 2. Keep a record of missed payments and t... ⇲
 
Payments issue

Delayed ACH payments

Fix: 1. Confirm that all ACH payment details are entered correctly to avoid delays. 2. Schedule ACH payments in advance to account for processing... ⇲

Card declines without explanation

Fix: 1. Check your account balance and spending limits to ensure you have sufficient funds. 2. Review recent transactions for any potential flags... ⇲
 
Settings issue

Complicated process for freezing cards

Fix: 1. Familiarize yourself with the card management section of the app to understand the freezing process. 2. Create a step-by-step guide for y... ⇲
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 what users are saying
Good experience
94.9%

Bad experience
3.6%

Neutral
1.5%

~ from our NLP analysis of 18,293 combined software ratings.

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 Private Data BILL Spend & Expense (Divvy) collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics