fix problems on Hanna [iphone]

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—— Run into issues on Hanna? Get help pending when official support gets back to you!

Hannaford
Info:
company: Hannaford Bros Co., LLC
: http://www.hannaford.com
: www.hannaford.com
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Customization issue

Shopping list does not remember sorting preferences

Fix: 1. Manually sort the list each time: Open your shopping list, tap on the sorting option, and select your preferred sorting method. This may... ⇲

Coupons are not food item focused

Fix: 1. Manually check coupon categories: Regularly check the coupon section for food-related offers, as they may not be prominently displayed.... ⇲

No option to 'unclip' coupons

Fix: 1. Keep track of clipped coupons: Maintain a separate list of clipped coupons and manually unclip them by deleting them from your list if ne... ⇲
 
Search issue

Search suggestions are irrelevant

Fix: 1. Clear search history: Go to the search bar, tap on it, and look for an option to clear recent searches. This can help reset the suggestio... ⇲
 
UI issue

Cannot select delivery store

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services. Ensure that location services are enabled for the Hannaford app. T... ⇲

Poor navigability between sections

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its structure. This can help improve your navigatio... ⇲

Cannot add clipped coupons to shopping list

Fix: 1. Manually add items: If you cannot add clipped coupons directly, manually add the items to your shopping list and keep track of the coupon... ⇲

Checkout screen cannot be exited

Fix: 1. Force close the app: Double-click the home button (or swipe up from the bottom) and swipe up on the Hannaford app to close it. Reopen the... ⇲
 
Freezing issue

Hanna freezes when clicking buttons

Fix: 1. Force close the app: Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on the Ha... ⇲
 
Login issue

Inconsistent login issues

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password through the app or website to ensure you have the... ⇲

Hanna logs out unexpectedly

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix logout issues. OR 2. Reinstall the app:... ⇲
 
Loading issue

Images do not populate for some items

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can prevent images from loading. OR... ⇲
 
Glitches issue

Glitches when viewing weekly flyer

Fix: 1. Clear app cache: Offload the app from iPhone Storage to clear any cached data that may be causing glitches. OR 2. Use the website: If... ⇲
 
Settings issue

Hanna does not save order pickup times

Fix: 1. Manually select pickup times each time: Until the issue is resolved, make a note of your preferred pickup times and select them each time... ⇲
 
Screen issue

Blank screens when clicking items

Fix: 1. Force close the app: Close the app completely and reopen it to see if the issue persists. OR 2. Clear app cache: Offload the app from... ⇲
 
Slow issue

Lag when typing or selecting categories

Fix: 1. Restart your iPhone: This can help clear temporary issues that may be causing lag in the app. OR 2. Ensure your iPhone is updated: Go... ⇲
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 what users are saying
Good experience
81.5%

Bad experience
12.5%

Neutral
5.9%

~ from our NLP analysis of 7,014 combined software ratings.

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 Private Data Hanna collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics