fix problems on Foodhub [iphone]

—— Run into issues on Foodhub? Get help pending when official support gets back to you!

Foodhub - Online Takeaways

Info:

company: FOOD HUB LIMITED

: https://support.foodhub.co.uk/hc/en-us

: foodhub.co.uk

Chat with our AI-based Foodhub Support

🛠️ Common Foodhub Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Add more payment mechanisms

Fix: Check if the app has an update available that might include additional payment options. Go to the App Store, search for Foodhub, and see if... ⇲

US based credit cards don’t work

Fix: Ensure that your US credit card is set to international transactions. Contact your bank or credit card provider to confirm that internationa... ⇲

Account issue

Cannot add non-UK phone numbers

Fix: Check if the app allows you to select the country code when entering your phone number. If it does, make sure to select the correct country... ⇲

Support issue

Food took over 3 hours to arrive

Fix: Check the app for any updates on your order status. Sometimes, delays are communicated through the app. If there are no updates, consider re... ⇲

Order was missing items

Fix: Immediately check your order confirmation in the app to verify what items were supposed to be included. If items are missing, take a screens... ⇲

Cold and inedible food

Fix: If the food arrives cold, take a photo of the food and the packaging for your records. You can then report this issue through the app's feed... ⇲

Customer service unhelpful

Fix: Document your interactions with customer service, including dates, times, and the nature of your inquiries. This can help you escalate the i... ⇲

Food never arrived

Fix: Check the app for any updates on your order status. If there are no updates, contact the restaurant directly to inquire about the order. O... ⇲

No customer service number available

Fix: Look for a help or support section within the app that may provide alternative contact methods, such as email or live chat. OR Check the... ⇲

Restaurant unaware of app usage

Fix: When placing an order, include a note in the delivery instructions to inform the restaurant that the order was placed through the app. OR... ⇲

Foodhub diverts to incorrect customer service number

Fix: If the app is redirecting you to an incorrect number, try to find the correct customer service number on the Foodhub website or through thei... ⇲

UI issue

Drivers not seeing apartment numbers

Fix: Ensure that your delivery address is complete and includes any necessary details, such as apartment numbers or specific instructions for fin... ⇲

Bugs issue

Tracking app is inaccurate

Fix: Refresh the app or restart your phone to see if that resolves the tracking issue. Sometimes, a simple refresh can update the tracking inform... ⇲

Orders not acknowledged by restaurants

Fix: If your order is not acknowledged, try contacting the restaurant directly through the app or their phone number to confirm that they receive... ⇲

Restaurant marked food as delivered incorrectly

Fix: If the restaurant marks your food as delivered but it hasn't arrived, take a screenshot of the order status and report the issue through the... ⇲

Payments issue

Refunds not issued without restaurant confirmation

Fix: When requesting a refund, provide as much detail as possible about the issue, including photos and order details, to expedite the restaurant... ⇲

Apple Pay option is gone

Fix: Check if your Apple Pay settings are enabled on your device. Go to Settings > Wallet & Apple Pay and ensure that your cards are set up corre... ⇲

Notifications issue

Notifications cannot be turned off

Fix: Go to your phone's Settings > Notifications > Foodhub and adjust the notification settings to your preference, such as turning off alerts or... ⇲