fix problems on HeimKits [iphone]

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—— Run into issues on HeimKits? Get help pending when official support gets back to you!

HeimKits
Info:
company: Shenzhen VanTop Technology & Innovation Co., Ltd.
: https://www.heimvision.com/support
: www.heimvision.com
Chat with our AI-based HeimKits Support
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Crashes issue

HeimKits crashes when opening from motion notification

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Restart Your iPhone:... ⇲
 
UI issue

Difficult to navigate interface

Fix: 1. Familiarize with the Interface: Spend some time exploring the app. Look for a tutorial or help section within the app that may guide you... ⇲

Incomplete pop-up on app launch

Fix: 1. Restart the App: Close HeimKits completely and reopen it to see if the pop-up displays correctly. 2. Clear App Cache: Offload the app fr... ⇲
 
Bugs issue

Numerous features do not work

Fix: 1. Check for Updates: Ensure that you have the latest version of HeimKits installed. Go to the App Store and check for updates. 2. Restart... ⇲
 
Support issue

Inadequate user support

Fix: 1. Explore Online Resources: Look for user forums or community discussions online where other users may have shared solutions. 2. Use Help... ⇲
 
Audio issue

Playback feature does not work consistently

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection as playback may require it. Switch between Wi-Fi and cellular dat... ⇲
 
Freezing issue

HeimKits freezes when accessing alarms

Fix: 1. Restart the App: Close HeimKits completely and reopen it. This can often resolve freezing issues. 2. Update the App: Check for updates i... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check Internet Speed: Test your internet connection speed. If it’s slow, try switching to a different network. 2. Restart the App: Close... ⇲
 
Notifications issue

Inconsistent notifications for motion detection

Fix: 1. Check Motion Detection Settings: Go to the app settings and ensure motion detection is enabled. 2. Re-enable Notifications: Go to Settin... ⇲
 
Network issue

HeimKits shows 'offline' status incorrectly

Fix: 1. Check Internet Connection: Ensure your device is connected to the internet. Try toggling Airplane mode on and off. 2. Restart the App: C... ⇲
 
Customization issue

No fast forward option in playback

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Use Alternative Playback M... ⇲
 
Compatibility issue

HeimKits does not function well with orientation locked

Fix: 1. Unlock Orientation: Temporarily unlock the orientation to see if the app functions better. Swipe down from the top-right corner and tap t... ⇲
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 what users are saying
Bad experience
72.7%

Good experience
18.2%

Neutral
9.1%

~ from our NLP analysis of 143 combined software ratings.

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 Private Data HeimKits collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics