fix problems on Express Scripts [iphone]

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Express Scripts
Info:
company: Express Scripts
: http://www.express-scripts.com
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UI issue

Cannot remove medications from list

Fix: Go to the medications list in the app, select the medication you want to remove, and look for an option to delete or remove it. If this opti... ⇲

Virtual pharmacy ID card is not printable

Fix: Take a screenshot of the virtual ID card displayed in the app. You can then print the screenshot from your phone or transfer it to a compute... ⇲

Difficult navigation and clunky interface

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located to improve your navigation... ⇲
 
Settings issue

No section for drug allergies

Fix: Manually keep a record of your drug allergies in a notes app or document on your phone. This can serve as a quick reference when using the E... ⇲
 
Account issue

Claims and medicine history not accessible

Fix: Try logging out of the app and logging back in to refresh your account data. This can sometimes resolve access issues. OR Check if there... ⇲
 
Manual Input issue

Manual input required for tracking medication

Fix: Create a simple spreadsheet or use a notes app to track your medications manually. Include columns for medication name, dosage, and refill d... ⇲
 
Syncing issue

Slow syncing of prescription status

Fix: Ensure that your internet connection is stable. If the app is slow, try switching from Wi-Fi to mobile data or vice versa to see if it impro... ⇲
 
Payments issue

Billing issues for early refills

Fix: Review your insurance policy regarding early refills, as some plans have specific rules. You can also check the app for any notifications re... ⇲
 
Notifications issue

No email alerts for secure messages

Fix: Check the app settings to ensure that notifications are enabled. If email alerts are not available, consider enabling push notifications on... ⇲

Annoying refill reminders for sufficient supply

Fix: Check the app settings to see if you can adjust the frequency or turn off refill reminders altogether. OR If the reminders cannot be adju... ⇲
 
Login issue

Login issues after updates

Fix: Clear the app cache by going to your phone's settings, finding the Express Scripts app, and selecting 'Clear Cache'. This can resolve login... ⇲
 
Trust issue

Trust issues due to medication shortages

Fix: Stay informed about medication availability by checking the app regularly and contacting your pharmacy for updates on specific medications.... ⇲
 
Permissions issue

Confusing authorization process

Fix: Review any available guides or FAQs within the app that explain the authorization process. This can provide clarity on what steps to take.... ⇲
 
Performance issue

Inconsistent app performance

Fix: Ensure that your device's operating system is up to date, as outdated software can affect app performance. Check for updates in your device... ⇲
 
Pricing issue

Incorrect pricing displayed

Fix: Cross-check the prices displayed in the app with your pharmacy's website or by calling them directly to confirm the correct pricing. OR I... ⇲
 
Process issue

Complicated auto-refill process

Fix: Review the auto-refill settings in the app carefully. Make sure you have selected the correct medications and that all required information... ⇲
 
Duplicates issue

Multiple entries for the same medication

Fix: Check the medications list for duplicates and try to delete the extra entries by selecting them and looking for a delete option. OR If du... ⇲

Duplicate listings of medications

Fix: Check the medications list for duplicates and try to delete the extra entries by selecting them and looking for a delete option. OR If du... ⇲
 
Shipping issue

Delayed shipping and tracking issues

Fix: Track your shipment using the tracking number provided in the app or via email. If delays occur, check the shipping carrier's website for up... ⇲
 
Technical issue

Technical problems with order status

Fix: Log out of the app and log back in to refresh the order status. This can sometimes resolve technical glitches. OR If the problem persists... ⇲
 
Authorization issue

Pre-authorization issues with prescriptions

Fix: Review the pre-authorization requirements for your medications and ensure that all necessary information is submitted correctly. OR If is... ⇲
 
Support issue

Customer service limitations in contacting doctors

Fix: Use the app's messaging feature to communicate with customer service for assistance with contacting your doctor, if available. OR Conside... ⇲
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 what users are saying
Good experience
94.7%

Bad experience
2.9%

Neutral
2.5%

~ from our NLP analysis of 330,894 combined software ratings.

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 Private Data Express Scripts collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location