fix problems on UKG Pro [iphone]

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—— Run into issues on UKG Pro? Get help pending when official support gets back to you!

UKG Pro
Info:
company: Kronos Incorporated
: https://www.ukg.com/support
: www.ukg.com
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Security issue

No autofill for passwords

Fix: Enable the autofill feature in your iPhone settings. Go to Settings > Passwords > AutoFill Passwords and ensure that the toggle is turned on... ⇲
 
UI issue

Unfriendly user interface

Fix: Familiarize yourself with the app by exploring all its features. Take notes on where specific functions are located to improve your navigati... ⇲

Cannot view paystubs

Fix: Check if there is a specific section in the app for paystubs. Navigate through the menus to locate it, as it may be under a different catego... ⇲

No ability to view time off requests

Fix: Look for a specific section in the app dedicated to time off or requests. It may be under a menu labeled 'Requests' or 'Time Off'. OR If... ⇲

Difficult to navigate schedule

Fix: Take time to familiarize yourself with the schedule layout. Look for tutorials or help sections within the app that may provide guidance on... ⇲

Clunky and unresponsive design

Fix: Try clearing the app's cache by deleting and reinstalling it. This can help improve performance and responsiveness. OR If the design rema... ⇲
 
Bugs issue

Location feature frequently broken

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure UKG Pro is set to 'While U... ⇲

Inaccurate schedule display

Fix: Refresh the schedule by pulling down on the schedule screen to reload the data. This can help correct any discrepancies in the display. OR... ⇲

Does not remember favorites

Fix: Check if there is an option to save favorites within the app. If available, ensure you are using it correctly to save your preferences. OR... ⇲
 
Slow issue

Slow loading times

Fix: Clear the app cache by deleting and reinstalling the app. This can help improve performance by removing any unnecessary data that may be slo... ⇲
 
Login issue

Face ID issues

Fix: Ensure that Face ID is enabled for the app. Go to Settings > Face ID & Passcode and check if UKG Pro is listed under 'Use Face ID For'. If n... ⇲

MFA login info not saving

Fix: Check if the app has an option to save MFA information. If it does, ensure that this option is enabled during the login process. OR If th... ⇲
 
Freezing issue

UKG Pro freezes on loading screen

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it loads... ⇲
 
Settings issue

Requires password change through settings

Fix: To change your password, go to Settings > Account > Change Password. Follow the prompts to create a new password that meets the app's requir... ⇲
 
Updates issue

Inconsistent functionality after updates

Fix: After an update, restart the app to ensure all new features are properly loaded. This can help resolve any inconsistencies you may experienc... ⇲
 
Compatibility issue

Limited mobile responsiveness

Fix: Try rotating your device to see if the app responds differently in landscape mode. Some apps have better functionality in this orientation.... ⇲

Limited functionality compared to web version

Fix: Familiarize yourself with the features available in the mobile app and prioritize using those that are accessible. Keep a list of tasks that... ⇲
 
Syncing issue

Sync issues with calendar

Fix: Check your calendar settings to ensure that UKG Pro is allowed to sync with your device's calendar. Go to Settings > Calendar > Accounts and... ⇲
 
Notifications issue

No notifications for clock in/out

Fix: Check the app's notification settings to ensure that notifications are enabled. Go to Settings > Notifications > UKG Pro and toggle on 'Allo... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free... ⇲
 
Installation issue

Requires reinstallation to function

Fix: If the app frequently requires reinstallation, ensure that your device's software is up to date. Go to Settings > General > Software Update... ⇲
 
Screen issue

No screen rotation support

Fix: Check if screen rotation is enabled on your device. Go to Settings > Display & Brightness and ensure that 'Lock Rotation' is turned off. O... ⇲
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 what users are saying
Good experience
90.8%

Bad experience
6.6%

Neutral
2.6%

~ from our NLP analysis of 69,562 combined software ratings.

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 Private Data UKG Pro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Diagnostics