fix problems on Jetstar [iphone]

—— Run into issues on Jetstar? Get help pending when official support gets back to you!

Jetstar

Info:

company: Jetstar Airways Pty Ltd

: https://www.jetstar.com/au/en/contact-us

: www.jetstar.com

Chat with our AI-based Jetstar Support

🛠️ Common Jetstar Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Jetstar crashes on trip tab

Fix: 1. Restart the App: Close the Jetstar app completely by swiping it away from the app switcher. Reopen the app and check if the issue persist... ⇲

Redirects to website during booking

Fix: 1. Check App Settings: Ensure that the app settings allow for in-app booking. Sometimes, settings may redirect you to the website for certai... ⇲

UI issue

Unable to view ticket booking details

Fix: 1. Check Your Account: Log into your Jetstar account within the app and navigate to 'My Trips' to see if your booking details are listed the... ⇲

Hard to use

Fix: 1. Familiarize with the Interface: Spend some time exploring the app to understand its layout and features. Look for a tutorial or help sect... ⇲

Features issue

No online check-in

Fix: 1. Verify Eligibility: Check if your flight is eligible for online check-in. Some flights may not support this feature, and you may need to... ⇲

Limited route options in app

Fix: 1. Check for Updates: Ensure that your app is updated to the latest version, as new routes may be added in updates. 2. Use the Website: If t... ⇲

Lack of route map

Fix: 1. Use External Resources: While the app may not provide a route map, consider using the Jetstar website or other travel websites that offer... ⇲

Network issue

Server connectivity issues

Fix: 1. Check Internet Connection: Ensure that your device is connected to a stable internet connection, either Wi-Fi or mobile data. 2. Restart... ⇲

Payments issue

Extra fees for baggage

Fix: 1. Review Baggage Policy: Before booking, review Jetstar's baggage policy on their website or app to understand the fees associated with bag... ⇲

Support issue

Rude staff interactions

Fix: 1. Stay Calm: If you encounter rude staff, try to remain calm and polite. This can sometimes help de-escalate the situation. 2. Document the... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

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Private Data Jetstar collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Diagnostics