fix problems on Commerzbank Banking [iphone]

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—— Run into issues on Commerzbank Banking? Get help pending when official support gets back to you!

Commerzbank Banking
Info:
company: Commerzbank AG
: http://www.commerzbank.de/mobile
: www.bankingapp.commerzbank.de
Chat with our AI-based Commerzbank Banking Support
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Support issue

In-app customer service redirects are unhelpful

Fix: 1. Try using the FAQ section within the app for common issues. 2. If you need to contact customer service, look for a direct phone number or... ⇲
 
Localization issue

Parts of the app still in German

Fix: 1. Go to 'Settings' on your iPhone. 2. Scroll down to 'General' and tap on 'Language & Region'. 3. Ensure that your preferred language is se... ⇲
 
Payments issue

Cannot set up standing orders to IBANs from other SEPA countries

Fix: 1. Verify that you are entering the IBAN correctly, as any mistakes can prevent the setup. 2. Check if there are any restrictions on your ac... ⇲

Payments not shown instantly

Fix: 1. Wait a few minutes and refresh the app to see if the payment appears. 2. Check your internet connection to ensure it is stable, as a poor... ⇲

Payments appear and disappear

Fix: 1. Refresh the app or log out and back in to see if the payments stabilize. 2. Check for any app updates that may address this issue. OR... ⇲

Foreign transfer fees unclear

Fix: 1. Look for a 'Fees' or 'Pricing' section within the app that may outline foreign transfer fees. 2. If this information is not available, ch... ⇲

Not all SWIFT codes accepted

Fix: 1. Double-check the SWIFT code for accuracy, as even a small error can lead to rejection. 2. Ensure that the SWIFT code is valid and corresp... ⇲
 
UI issue

No transaction history viewing

Fix: 1. Navigate to the 'Accounts' section of the app. 2. Look for a 'Transactions' or 'History' tab. 3. If you cannot find it, try refreshing th... ⇲
 
Search issue

Search functionality limited to 12 months

Fix: 1. Use the filters available in the transaction history section to narrow down your search within the 12-month limit. 2. If you need older t... ⇲
 
Crashes issue

Commerzbank Banking crashes after iOS upgrade

Fix: 1. Ensure that the Commerzbank app is updated to the latest version in the App Store. 2. If the app continues to crash, try uninstalling and... ⇲
 
Security issue

Security issues with photoTAN app

Fix: 1. Ensure that the photoTAN app is updated to the latest version. 2. Check your device settings to ensure that the app has the necessary per... ⇲
 
Customization issue

Language options limited

Fix: 1. Check the app settings for any language options and select your preferred language. 2. If the app does not support your preferred languag... ⇲

Cannot add notes for foreign transfers

Fix: 1. Check the transfer form for any fields labeled 'Notes' or 'Comments'. 2. If there is no option, consider using a separate note-taking app... ⇲
 
Updates issue

Commerzbank Banking fails to update in time

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and see if it updates the information after a refresh. OR 1.... ⇲

Basic functions not working after update

Fix: 1. Restart your iPhone to see if that resolves the issue. 2. Check for any additional updates for the Commerzbank app in the App Store and i... ⇲
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 what users are saying
Good experience
93.8%

Bad experience
3.5%

Neutral
2.6%

~ from our NLP analysis of 2,389 combined software ratings.

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 Private Data Commerzbank Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • User Content
    • Search History
    • Usage Data
    • Diagnostics