fix problems on Brilliant Connect HD [iphone]

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—— Run into issues on Brilliant Connect HD? Get help pending when official support gets back to you!

Brilliant Connect HD
Info:
company: INTERCLOUD LIMITED
: http://app.brilliant.com.bd/help
Chat with our AI-based Brilliant Connect HD Support
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Bugs issue

bugs while recharging

Fix: 1. Check payment method: Ensure that your payment method is valid and has sufficient funds. 2. Try a different payment method: If possible,... ⇲

shows 0 balance

Fix: 1. Refresh the app: Close and reopen the app to refresh the balance display. 2. Check your account: Log into your account on the Brilliant... ⇲

bugs after iOS update

Fix: 1. Restart your device: A simple restart can resolve many app-related issues after an iOS update. 2. Check for app updates: Go to the App S... ⇲
 
Screen issue

display light goes off during calls

Fix: 1. Check settings: Go to your iPhone settings, navigate to 'Display & Brightness', and ensure that 'Auto-Lock' is set to a longer duration.... ⇲
 
Crashes issue

Brilliant Connect HD crashes when calling

Fix: 1. Update the app: Ensure that you have the latest version of the app installed, as updates often fix bugs. 2. Restart your device: A simpl... ⇲
 
Slow issue

slow application

Fix: 1. Close background apps: Double-click the home button and swipe up on apps to close them, freeing up resources for Brilliant Connect HD. 2... ⇲
 
Loading issue

message and call history never loads

Fix: 1. Check internet connection: Ensure that your device is connected to a stable internet connection. 2. Refresh the app: Close and reopen th... ⇲

infinite loading on login

Fix: 1. Check internet connection: Ensure that your device is connected to a stable internet connection. 2. Restart the app: Close the Brilliant... ⇲
 
Support issue

limited contact options

Fix: 1. Check app settings: Go to the settings within the Brilliant Connect HD app to see if there are options to add or manage contacts. 2. Syn... ⇲

no response from support

Fix: 1. Check FAQs: Look for a FAQ section within the app or on the website for common issues and solutions. 2. Use alternative contact methods:... ⇲
 
Login issue

login issues persist

Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'For... ⇲
 
Network issue

call drop issues

Fix: 1. Check network signal: Ensure that you have a strong network signal. Move to an area with better reception if necessary. 2. Restart the a... ⇲
 
Payments issue

no recharge option after balance ends

Fix: 1. Check app settings: Go to the settings within the Brilliant Connect HD app to see if there are options to recharge your balance. 2. Clea... ⇲

no option to add balance

Fix: 1. Check app settings: Go to the settings within the Brilliant Connect HD app to see if there are options to add balance. 2. Clear app cach... ⇲

unable to recharge on iOS

Fix: 1. Check payment method: Ensure that your payment method is valid and has sufficient funds. 2. Try a different payment method: If possible,... ⇲

payment for recharge not reflected

Fix: 1. Check payment method: Ensure that your payment method is valid and has sufficient funds. 2. Refresh the app: Close and reopen the app to... ⇲
 
Freezing issue

Brilliant Connect HD gets stuck when calling

Fix: 1. Restart the app: Close the Brilliant Connect HD app completely and then reopen it. This can often resolve temporary glitches. 2. Check f... ⇲
 
Updates issue

missing add credit option in update

Fix: 1. Check app settings: Go to the settings within the Brilliant Connect HD app to see if there are options to add credit. 2. Clear app cache... ⇲
 
Audio issue

low call quality

Fix: 1. Check network signal: Ensure that you have a strong network signal. Move to an area with better reception if necessary. 2. Restart the a... ⇲
 
Performance issue

overall app performance issues

Fix: 1. Close background apps: Double-click the home button and swipe up on apps to close them, freeing up resources for Brilliant Connect HD. 2... ⇲
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 what users are saying
Good experience
51.6%

Bad experience
40.3%

Neutral
8.1%

~ from our NLP analysis of 124 combined software ratings.

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 Private Data Brilliant Connect HD collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.