fix problems on Alaap [iphone]

—— Run into issues on Alaap? Get help pending when official support gets back to you!

Alaap

Info:

company: Bangladesh Telecommunications Company Limited

: https://itelsupport.com/

Chat with our AI-based Alaap Support

🛠️ Common Alaap Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app crashes frequently

Fix: 1. Restart the App: Close the app completely by swiping it away from the app switcher. Then, reopen it to see if the issue persists. 2. Clea... ⇲

mandatory update pop-up blocks access

Fix: 1. Check for Updates: Go to the App Store, search for Alaap, and see if an update is available. If so, update the app to eliminate the pop-u... ⇲

Network issue

call connection issues

Fix: 1. Check Network Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persis... ⇲

call drops frequently

Fix: 1. Check Network Stability: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persist... ⇲

Audio issue

poor call quality

Fix: 1. Check Internet Speed: Use a speed test app to ensure your internet connection is strong enough for calls. Ideally, you should have at lea... ⇲

recorded calls not saved

Fix: 1. Check Storage Space: Ensure your device has enough storage space. Go to Settings > General > iPhone Storage to check. 2. Update the App:... ⇲

sound quality is poor

Fix: 1. Check Volume Levels: Ensure that your device's volume is turned up and not muted. Adjust the volume during a call to see if it improves.... ⇲

Privacy issue

privacy concerns with photo access

Fix: 1. Review App Permissions: Go to Settings > Privacy > Photos and check the permissions for Alaap. Change it to 'Never' or 'Selected Photos'... ⇲

directory search breaches privacy

Fix: 1. Limit Directory Access: Go to the app settings and look for options to limit directory access or disable it altogether if privacy is a co... ⇲

Bugs issue

call forwarding feature not working

Fix: 1. Check Call Forwarding Settings: Go to Settings > Phone > Call Forwarding and ensure it is enabled and set to the correct number. 2. Resta... ⇲

recent call history not showing

Fix: 1. Refresh the Call Log: Close and reopen the app to refresh the call history. 2. Check App Settings: Go to the app settings and ensure that... ⇲

Payments issue

high call rates compared to mobile operators

Fix: 1. Compare Rates: Check the rates of Alaap against your mobile operator. If the rates are significantly higher, consider using your mobile o... ⇲

app requires multiple logins

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option, ensure it is checked during login to avoid repeated logins. 2. Update the Ap... ⇲

Updates issue

update button not functioning

Fix: 1. Restart the App: Close and reopen the app to see if the update button becomes functional. 2. Check for App Store Updates: Go to the App S... ⇲

Notifications issue

chat notifications disappear

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Alaap and ensure that notifications are enabled and set to show on the lock... ⇲

Messages issue

busy channels error message

Fix: 1. Retry the Call: If you receive a busy signal, wait a moment and try calling again. This can happen during peak times. 2. Check Network Co... ⇲

Customization issue

default ringtones are unsatisfactory

Fix: 1. Change Ringtone: Go to Settings > Sounds & Haptics > Ringtone and select a different ringtone that you prefer. 2. Download New Ringtones:... ⇲

Settings issue

no call waiting or busy options

Fix: 1. Check Carrier Settings: Go to Settings > Phone > Call Waiting and ensure it is enabled. If not, contact your carrier to enable this featu... ⇲