fix problems on Livi [iphone]

—— Run into issues on Livi? Get help pending when official support gets back to you!

Livi – See a Doctor by Video

Info:

company: KRY International AB

: https://support.livi.co.uk/hc/en-us/requests/new

: www.livi.co.uk

Chat with our AI-based Livi Support

🛠️ Common Livi Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Appointment availability not displayed upfront

Fix: Check the app's settings to ensure that notifications are enabled. This may help you receive alerts when new appointment slots become availa... ⇲

Inability to prescribe necessary medications

Fix: Consult with the doctor during your video appointment about your medication needs. They may be able to suggest alternative treatments or ove... ⇲

Crashes issue

Livi crashes or shows error messages

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Livi, and check if an update is available. If so, ins... ⇲

Slow issue

Long wait times for appointments

Fix: Try booking appointments during off-peak hours, such as early mornings or late evenings, when demand may be lower. This could lead to shorte... ⇲

Features issue

Limited medical advice provided

Fix: Prepare a list of specific questions or concerns before your appointment. This can help you maximize the time with the doctor and ensure you... ⇲

Payments issue

Refund requests denied

Fix: Review the app's refund policy carefully to understand the criteria for refunds. Make sure your request aligns with their guidelines before... ⇲

Support issue

Inefficient customer service response

Fix: Use the app's help section to find common issues and solutions that may address your concern without needing to contact customer service.... ⇲

Installation issue

Time-consuming app setup process

Fix: Follow a step-by-step guide or tutorial available in the app or on the website to streamline the setup process. This can help you avoid comm... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.7%

Bad experience

1.3%

Neutral

0.0%

~ from our NLP analysis of 372 combined software ratings.

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Private Data Livi collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics
- Other Data