fix problems on Doctolib [iphone]

—— Run into issues on Doctolib? Get help pending when official support gets back to you!

Doctolib - Your health partner

Info:

company: Doctolib

: https://www.doctolib.fr/help

: www.doctolib.fr

Chat with our AI-based Doctolib Support

🛠️ Common Doctolib Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No English language option

Fix: Change your device's language settings to French. This may help you navigate the app better, as it will be in the language of the app. To do... ⇲

Glitchy performance

Fix: Ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon at the top right, scroll down to see if... ⇲

Bugs issue

Inaccurate doctor information

Fix: Double-check the information by cross-referencing with other medical directories or the doctor's official website. This can help you verify... ⇲

Settings issue

Limited appointment offerings

Fix: Expand your search criteria within the app. Try searching for different types of specialists or adjusting the date and time of your desired... ⇲

Lack of quality monitoring

Fix: Look for reviews and ratings of doctors on external platforms like Google or Yelp to gauge their quality before booking an appointment throu... ⇲

Syncing issue

No calendar synchronization

Fix: Manually add your appointments to your device's calendar. After booking an appointment, take note of the date and time, and create a new eve... ⇲

Customization issue

Difficult for non-French speakers

Fix: Familiarize yourself with basic French medical terms that are commonly used in the app. This can help you navigate the app more easily. OR... ⇲

Limited language options for expats

Fix: Utilize translation tools or apps to help you navigate the app and understand the content better. This can be particularly useful for expats... ⇲

Video issue

Inconsistent video consultation availability

Fix: Check the app regularly for updates on video consultation availability, as this may change based on demand or provider schedules. OR Cons... ⇲

Compatibility issue

Does not support American phone number format

Fix: Try entering your phone number in the international format, which includes the country code. For example, for a US number, you would enter +... ⇲

Doctolib only available in specific country language

Fix: Change your App Store region to the country where the app is available in your preferred language. Go to Settings > [your name] > Media & Pu... ⇲

Messages issue

No messaging feature for providers

Fix: Use alternative communication methods such as email or phone calls to reach out to your healthcare provider for any questions or concerns.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.5%

Bad experience

4.9%

Neutral

1.6%

~ from our NLP analysis of 882 combined software ratings.

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Private Data Doctolib collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics