fix problems on Marco Polo [iphone]

—— Run into issues on Marco Polo? Get help pending when official support gets back to you!

Marco Polo - Video Messenger

Info:

company: Joya Communications

: https://www.marcopolo.me/contact-us

: www.marcopolo.me

Chat with our AI-based Marco Polo Support

🛠️ Common Marco Polo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Marco Polo crashes occasionally

Fix: 1. Restart the App: Close the Marco Polo app completely by swiping it away from the app switcher. Then, reopen the app to see if the issue p... ⇲

Inability to update apps on iPhone 10R

Fix: 1. Check iOS Version: Ensure your iPhone 10R is running the latest iOS version. Go to Settings > General > Software Update. If an update is... ⇲

Features issue

Loss of previously available features

Fix: 1. Check for Updates: Sometimes features are reintroduced in updates. Ensure you have the latest version of the app. 2. Explore Settings: G... ⇲

Stripped away basic functionality for free users

Fix: 1. Explore Available Features: Familiarize yourself with the features that are still available for free users and make the most of them. 2.... ⇲

Marco Polo no longer feels free

Fix: 1. Explore Available Features: Familiarize yourself with the features that are still available for free users and make the most of them. 2.... ⇲

Payments issue

High subscription cost for basic features

Fix: 1. Evaluate Usage: Assess which features you actually use and determine if the subscription is worth it for you. 2. Look for Promotions: So... ⇲

Cannot fast forward or rewind without subscription

Fix: 1. Use the Play/Pause Feature: While you cannot fast forward or rewind, you can pause the video and resume it at a later time. 2. Take Note... ⇲

Disconnection from family and friends due to paywall

Fix: 1. Explore Free Features: Familiarize yourself with the features that are still available for free users and make the most of them. 2. Use... ⇲

Unethical timing for subscription model introduction

Fix: 1. Explore Available Features: Familiarize yourself with the features that are still available for free users and make the most of them. 2.... ⇲

Glitches issue

Glitches during video playback

Fix: 1. Restart the App: Close and reopen the Marco Polo app to refresh it. 2. Check Internet Connection: Ensure you have a stable internet conn... ⇲

Video issue

Audio plays but screen goes black

Fix: 1. Restart the App: Close the app completely and reopen it. 2. Check Permissions: Go to Settings > Privacy > Camera and ensure Marco Polo h... ⇲

Customization issue

Limited emoji options

Fix: 1. Use Third-Party Keyboards: Download a third-party keyboard app that offers a wider range of emojis. Go to the App Store, search for emoji... ⇲

Network issue

Inconsistent AirPods connectivity

Fix: 1. Reconnect AirPods: Go to Settings > Bluetooth, tap the 'i' next to your AirPods, and select 'Forget This Device'. Then, reconnect them by... ⇲

Reconnecting issues on Wi-Fi

Fix: 1. Restart Your Router: Unplug your router, wait for 30 seconds, and plug it back in. This can resolve connectivity issues. 2. Forget and R... ⇲

Audio issue

Requires phone to be held upright for audio

Fix: 1. Use a Stand: Invest in a phone stand or holder to keep your phone upright while using the app. This will allow you to use the audio featu... ⇲

Ads issue

Forced to watch entire videos without skipping

Fix: 1. Take Notes: If you need to revisit specific parts of the video, take notes on the timestamps to quickly navigate to them later. 2. Use P... ⇲

Uploads issue

Inability to send videos from camera roll

Fix: 1. Check App Permissions: Go to Settings > Privacy > Photos and ensure Marco Polo has permission to access your photos. 2. Update the App:... ⇲

Compatibility issue

Difficult transition for long-time users

Fix: 1. Familiarize with New Features: Take time to explore the new features and changes in the app to adapt to the new layout and functionalitie... ⇲