—— Run into issues on Abacus HQ Parent Portal? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check your email address for typos. Ensure that the email you entered during registration is correct. If it is incorrect, try to register ag... ⇲
Fix: Ensure that you have a stable internet connection. Try switching from Wi-Fi to mobile data or vice versa to see if that resolves the issue.... ⇲
Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) and swipe up on... ⇲
Fix: Check your spam or junk folder. Sometimes, confirmation emails can be misclassified by your email provider. OR Try resending the confirma... ⇲
Fix: Mark the email as 'Not Spam' in your email client. This will help future emails from the app to land in your inbox instead of the spam folde... ⇲
Fix: Ensure that you are using a valid email address and that it has not been used to register an account previously. If it has, try to recover t... ⇲
Fix: If you are unable to verify your account, try using the 'Resend Verification Email' option if available. This can help you access the tracki... ⇲
Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you forgot your password, use the 'Forg... ⇲
Fix: Close any other apps running in the background to free up system resources. This can improve the performance of the Abacus HQ app. OR Uni... ⇲
Fix: Force close the app and restart it. This can help clear any temporary glitches that may be causing the app to freeze. OR Check for update... ⇲