fix problems on M&S [iphone]

—— Run into issues on M&S? Get help pending when official support gets back to you!

M&S - Fashion, Food & Homeware

Info:

company: Marks and Spencer plc

: https://www.marksandspencer.com/c/help-and-support

: www.marksandspencer.com

Chat with our AI-based M&S Support

🛠️ Common M&S Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No discount applied at checkout

Fix: Ensure that you have entered any discount codes correctly before proceeding to checkout. Check for any expiration dates on the codes and ens... ⇲

Cannot search for specific departments

Fix: Try using the search bar at the top of the app and enter the department name directly. If this does not yield results, check if there are an... ⇲

Bugs issue

M&S frequently stops displaying item details

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the issue p... ⇲

Basket empties unexpectedly

Fix: Make sure you are logged into your account before adding items to your basket. If you are not logged in, items may not be saved when you lea... ⇲

Payments issue

Transaction failures without receipts

Fix: Ensure that your payment method is valid and has sufficient funds. Check your payment settings in the app to confirm that your card details... ⇲

Difficulties adding gift cards

Fix: Ensure that you are entering the gift card number and PIN correctly. Double-check for any spaces or incorrect characters. OR If the app c... ⇲

Support issue

No customer service for Mobile Pay Go

Fix: Look for a help or FAQ section within the app that may provide guidance on using Mobile Pay Go. Often, apps have built-in support resources... ⇲

Customization issue

No option to save or like items

Fix: Check if there is a 'Favorites' or 'Wishlist' feature in the app. If not, consider taking screenshots of items you like as a temporary worka... ⇲

Security issue

Password restrictions unclear

Fix: Review the password requirements when creating or changing your password. Typically, passwords should include a mix of uppercase letters, lo... ⇲

Screen issue

Screen size issues on iPhone

Fix: Check if your iPhone is running the latest version of iOS. If not, update your device as this can resolve compatibility issues with the app.... ⇲

Messages issue

Spam text messages persist

Fix: Opt-out of promotional messages by replying 'STOP' to the text messages you receive. This is a common method to unsubscribe from marketing t... ⇲

Slow issue

M&S slow and unresponsive

Fix: Close any other apps running in the background to free up memory on your iPhone. You can do this by double-tapping the home button and swipi... ⇲

UI issue

Cannot select gift options in app

Fix: Check if there are any specific instructions or options available on the product page for selecting gift options. Sometimes these options ar... ⇲

Checkout process not user-friendly

Fix: Take your time to read through each step of the checkout process. If you encounter any confusing elements, try to note them down for future... ⇲

Widget functionality is poor

Fix: Check if the widget is updated to the latest version. You can do this by going to the App Store and checking for updates for the M&S app.... ⇲

Account issue

Inability to link US account

Fix: Ensure that you are using the correct login credentials for your US account. Double-check for any typos in your email or password. OR If... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.3%

Bad experience

2.0%

Neutral

1.7%

~ from our NLP analysis of 3,134 combined software ratings.

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Private Data M&S collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- Search History
- Browsing History
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics