fix problems on FIGS [iphone]

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—— Run into issues on FIGS? Get help pending when official support gets back to you!

FIGS®
Info:
company: FIGS, INC.
: https://help.wearfigs.com/
: www.wearfigs.com
Chat with our AI-based FIGS Support
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Support issue

Difficult to process returns

Fix: 1. Use the App's Help Section: Navigate to the help or FAQ section within the app. Look for return policies and procedures. Follow the outli... ⇲
 
UI issue

Scrolling through every item is cumbersome

Fix: 1. Use the Search Function: Instead of scrolling, use the search bar at the top of the app to find specific items quickly. Type in keywords... ⇲

Color and size options are cut off

Fix: 1. Rotate Your Device: Sometimes, rotating your iPhone to landscape mode can display more options clearly. Try this to see if it resolves th... ⇲

FIGS design prioritizes look over function

Fix: 1. Provide Feedback: While you cannot contact developers, you can provide feedback through the app's feedback section if available. This may... ⇲

Requires more steps to order compared to website

Fix: 1. Create an Account: If you haven’t already, create an account on the app. This can save your information and streamline the checkout proce... ⇲
 
Customization issue

No filtering options for sold out items

Fix: 1. Check for Updates: Ensure you are using the latest version of the app, as filtering options may be added in updates. Go to the App Store... ⇲

Limited petite options

Fix: 1. Use the Search Function: Search specifically for 'petite' in the app to see if there are any available options that may not be immediatel... ⇲
 
Payments issue

Payment method glitches

Fix: 1. Re-enter Payment Information: Go to the app settings and re-enter your payment details. Ensure all information is correct, including bill... ⇲
 
Loading issue

Checkout page refreshes constantly

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲
 
Compatibility issue

FIGS does not reflect website's organization

Fix: 1. Familiarize Yourself with the App Layout: Spend some time exploring the app to understand its organization. This can help you navigate mo... ⇲
 
Syncing issue

Inconsistent item availability between app and website

Fix: 1. Check Both Platforms: When looking for an item, check both the app and the website to see where it is available. This can help you make i... ⇲
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 what users are saying
Good experience
98.8%

Bad experience
0.8%

Neutral
0.5%

~ from our NLP analysis of 11,015 combined software ratings.

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 Private Data FIGS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics