fix problems on Vacasa [iphone]

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—— Run into issues on Vacasa? Get help pending when official support gets back to you!

Vacasa - Vacation Rentals
Info:
company: Vacasa, LLC
: https://www.vacasa.com/support
Chat with our AI-based Vacasa Support
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Support issue

Delayed response times

Fix: If you are waiting for a response, follow up on your initial inquiry after 24 hours. Use the app’s messaging feature for a quicker response,... ⇲

Lack of communication

Fix: Set clear expectations for communication when you book. Use the app to send messages and ask for updates on your booking status. OR If yo... ⇲

Inadequate support for emergencies

Fix: Familiarize yourself with the emergency contact information provided in the app or on the property listing. Keep this information handy duri... ⇲

Unresolved complaints

Fix: Document your complaint thoroughly, including dates, times, and details of the issue. Use the app to submit your complaint and request a fol... ⇲

Unresponsive local teams

Fix: If you need assistance from local teams, try reaching out through multiple channels, including phone and in-app messaging, to increase your... ⇲
 
Privacy issue

Misleading property descriptions

Fix: Always read reviews from previous guests to get a better understanding of the property. Look for recent reviews that mention the accuracy of... ⇲
 
Bugs issue

Issues with cleanliness

Fix: Before checking in, contact the property manager through the app to confirm cleaning protocols. If cleanliness is an issue upon arrival, tak... ⇲

Technical issues with app

Fix: If you experience technical issues, try restarting the app or your device. Ensure that your app is updated to the latest version available i... ⇲
 
Maintenance issue

Maintenance problems

Fix: Report any maintenance issues through the app as soon as you notice them. Provide detailed descriptions and photos to expedite the process.... ⇲
 
Bookings issue

Difficulty in booking process

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that can affect the booking process. Clear the app cache if... ⇲
 
Availability issue

Limited rental options

Fix: Expand your search criteria, such as adjusting your travel dates or budget, to see more available properties. Use filters to refine your sea... ⇲
 
Cancellations issue

High cancellation rates

Fix: Before booking, review the cancellation policy for each property carefully. Opt for properties with flexible cancellation policies if you ar... ⇲
 
Management issue

Unreliable property management

Fix: Research the property management company by reading reviews and checking their ratings before booking. This can give you insight into their... ⇲
 
Pricing issue

Inaccurate pricing information

Fix: Always double-check the total price, including fees and taxes, before finalizing your booking. This information is usually displayed at the... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
1.7%

Neutral
1.1%

~ from our NLP analysis of 18,427 combined software ratings.

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 Private Data Vacasa collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location