fix problems on Turo [iphone]

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—— Run into issues on Turo ? Get help pending when official support gets back to you!

Turo — Car rental marketplace
Info:
company: Turo Inc.
: https://support.turo.com/
: turo.com
Chat with our AI-based Turo Support
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Compatibility issue
Inconsistent vehicle conditions

Fix: Before booking, carefully read the vehicle description and reviews from previous renters. Look for comments specifically about the vehicle's... »»
 
Payments issue
High fees not clearly disclosed

Fix: Review the pricing breakdown carefully before confirming your reservation. Turo provides a detailed list of fees, so ensure you understand e... »»
Issues with damage claims

Fix: Document any pre-existing damage with photos before you start your rental. This can help clarify any disputes regarding damage claims later.... »»
Complicated refund process

Fix: Familiarize yourself with Turo's refund policy by reviewing it in the Help Center. Knowing the process can help you navigate it more easily.... »»
Inaccurate mileage and fuel charges

Fix: Before returning the vehicle, take a photo of the odometer and fuel gauge to document the mileage and fuel level. This can help resolve any... »»
Additional fees for airport pickups

Fix: When searching for vehicles, use the filter options to find listings that include airport pickup without additional fees. This can save you... »»
 
Account issue
Difficulties with account approval

Fix: Ensure that all your documents are up to date and meet Turo's requirements. Double-check that your driver's license and any other required d... »»
 
UI issue
Ambiguous vehicle listings

Fix: Contact the host directly through the app to ask specific questions about the vehicle before booking. This can clarify any uncertainties.... »»
Confusing app navigation

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can make navigation easier. OR Refer t... »»
 
Support issue
Unresponsive hosts

Fix: If a host is unresponsive, consider booking with a different host who has a history of quick replies. Check their response rate in their pro... »»
Limited support for hosts

Fix: Encourage hosts to utilize the resources available in the Turo Help Center, which offers guidance on best practices and support. OR Hosts... »»
Unclear communication regarding policies

Fix: Take the time to read through Turo's policies in the Help Center before booking. Understanding the rules can prevent confusion later. OR... »»
 
Security issue
Inadequate insurance coverage

Fix: Review the insurance options available during the booking process to choose the coverage that best fits your needs. Make sure to read the de... »»
 
Bugs issue
Problems with vehicle maintenance

Fix: Before renting, check the vehicle's maintenance history if available, and read reviews regarding the vehicle's reliability. OR If you enc... »»
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.8%

Bad experience
4.3%

Neutral
0.9%

~ from our NLP analysis of 250,164 combined software ratings.

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 Private Data Turo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Diagnostics