fix problems on FreshGoGo Asian Grocery & Food [iphone]

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—— Run into issues on FreshGoGo Asian Grocery & Food? Get help pending when official support gets back to you!

FreshGoGo Asian Grocery & Food
Info:
company: Freshgogo Inc.
: https://www.freshgogo.com
: www.freshgogo.com
Chat with our AI-based FreshGoGo Asian Grocery & Food Support
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Bugs issue

Favorites list is not functional

Fix: Try logging out of your account and then logging back in. This can refresh your account settings and may restore functionality to the favori... ⇲

Items often canceled due to lack of stock

Fix: Regularly check the app for stock updates, especially for popular items. You can also try to order items during off-peak hours when stock le... ⇲

No proportional tip return for canceled items

Fix: Keep track of your orders and tips manually. If an item is canceled, adjust your tip accordingly for future orders based on the items you ac... ⇲

Cannot cancel individual items from existing orders

Fix: Check if the app allows you to modify your order before the delivery time. If it does, navigate to your order history and look for an option... ⇲

Delivery times are inconsistent

Fix: Plan your orders with a buffer time. If you know delivery times are inconsistent, place your order earlier than needed to accommodate potent... ⇲

Freshness of produce is inconsistent

Fix: When ordering produce, look for items that have a 'best by' date or freshness guarantee. This can help ensure you receive fresher items. O... ⇲

Weight of items received is less than advertised

Fix: Weigh the items you receive and compare them to what was advertised. If there is a discrepancy, take a photo and report it through the app's... ⇲

Delayed delivery times

Fix: Track your order status in the app and check for any notifications regarding delays. This can help you stay informed about your delivery.... ⇲

Quality of restaurant food deteriorated

Fix: When ordering from restaurants, read recent reviews to gauge the current quality of food before placing an order. OR If you receive food... ⇲

Lack of local warehouses for fresh items

Fix: Consider ordering items that are less perishable or have a longer shelf life until local warehouses are established. OR Stay updated on a... ⇲
 
Support issue

Poor customer service response

Fix: Utilize the in-app messaging feature to send a clear and concise message regarding your issue. Be specific about your problem to help expedi... ⇲

No customer service phone number available

Fix: Use the in-app messaging feature to communicate with customer service. Be clear and concise in your messages to get quicker responses. OR... ⇲
 
Notifications issue

Changing pick-up locations without notification

Fix: Before placing an order, double-check the pick-up location in the app to ensure it is correct. This can help avoid surprises. OR If you n... ⇲
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 what users are saying
Good experience
82.0%

Bad experience
14.0%

Neutral
4.0%

~ from our NLP analysis of 1,234 combined software ratings.

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 Private Data FreshGoGo Asian Grocery & Food collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info