fix problems on CloudEdge [iphone]

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—— Run into issues on CloudEdge? Get help pending when official support gets back to you!

CloudEdge
Info:
company: Hangzhou MEARI Technology Co.,Ltd.
: https://www.meari.com/
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Notifications issue

Notifications sometimes delayed or missing

Fix: Ensure that notifications are enabled for CloudEdge. Go to iPhone Settings > Notifications > CloudEdge and make sure 'Allow Notifications' i... ⇲
 
Payments issue

Cloud service requires payment for each camera

Fix: Consider consolidating your camera subscriptions if possible. Some services offer bundled plans that may save you money if you have multiple... ⇲
 
Playback issue

Playback history skips or jumps

Fix: Ensure that your internet connection is stable. A poor connection can cause playback issues. Try resetting your router or switching to a dif... ⇲
 
Audio issue

Camera audio overrides music playback

Fix: Check the audio settings within the CloudEdge app. Look for an option to mute or adjust the audio settings for the camera. OR If the app... ⇲
 
Settings issue

False alerts due to poor alarm zone setup

Fix: Review and adjust your alarm zone settings in the app. Go to the camera settings and redefine the motion detection zones to exclude areas wi... ⇲

Difficult to locate settings options

Fix: Familiarize yourself with the app layout. Spend some time exploring the app to understand where different settings are located, or refer to... ⇲
 
Crashes issue

CloudEdge crashes or goes offline

Fix: Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates.... ⇲
 
Account issue

Limited simultaneous access for multiple users

Fix: Check if the app allows for guest access or shared access features. You may need to set up user accounts for each person who needs access.... ⇲
 
Battery issue

Battery life not as advertised

Fix: Check for any background app refresh settings that may be draining your battery. Go to Settings > General > Background App Refresh and disab... ⇲
 
Bugs issue

Inconsistent motion detection

Fix: Re-evaluate the placement of your cameras. Ensure they are positioned to capture motion effectively and are not obstructed by objects. OR... ⇲
 
Network issue

Poor WiFi connection despite strong signal

Fix: Try moving your router closer to the camera or using a WiFi extender to improve the signal strength in the area where the camera is located.... ⇲
 
Video issue

Video buffering and freezing issues

Fix: Ensure that your internet speed meets the requirements for streaming video. You can test your internet speed using a speed test app or websi... ⇲
 
Permissions issue

Permissions and sharing settings confusing

Fix: Take time to read through the app's help section or user guide to better understand how permissions and sharing work within the app. OR E... ⇲
 
Storage issue

No way to transfer cloud storage subscription

Fix: Check the app's settings for any options related to account management or subscription transfer. Sometimes, these options are hidden in acco... ⇲
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 what users are saying
Good experience
81.8%

Bad experience
11.6%

Neutral
6.6%

~ from our NLP analysis of 18,866 combined software ratings.

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 Private Data CloudEdge collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. One Camera for 30 days Cloud: $3.99 1 Camera for 30 days Cloud Subscription Month
  2. Cloud AI Month Event 1 Device: $4.99 Cloud AI Month Event 1 Device
  3. One cam for 30 days AI Service: $1.99 One Camera Device AI Subscription Month
  4. Cloud Month Event 3 Days: $2.99 Cloud Month Event Loop For 3 Days
  5. AI Subscription 1 Device: $1.99 AI Subscription 1 Device
  6. Cloud SUB Event 2 Device: $7.99 Cloud Subscription Event For 2 Device
  7. Event One Month 3 Days: $2.99 One Camera Cloud Service Event Month 3 Days
  8. One Camera for 30 days Cloud: $3.99 1 Camera for 30 days Cloud Subscription Month
  9. Cloud Year Event 1 Device : $39.99 Cloud Year Event For One Device
  10. Cloud Month Event 7 Days: $4.99 Cloud Month Event Loop For 7 Days